Manager CMD

Clean Harbors; Hyderabad; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Clean Harbors India, the Global Capability Center, seeks an experienced Manager – Customer Master Data (CMD) to lead the end-to-end CMD lifecycle across the organization. You will implement robust data governance, ensure high data quality, and enable data-driven decision-making using CRM and enterprise platforms.

The role involves driving governance across sales, IT, and global teams, building analytics capabilities, and leading a CMD team to improve data usability and accuracy for business

Qualifications

• Experience in Customer Master Data Management / Data Governance.
• End-to-end CMD lifecycle knowledge including creation, maintenance and deactivation.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Lead CMD lifecycle management and governance across the organization.
• Establish data standards, rules, workflows and data ownership structures.
• Drive data quality initiatives: cleansing, deduplication, enrichment and standardization.
• Develop CMD dashboards and reports to monitor data quality and business impact.
• Collaborate with Sales, CRM, IT and global teams to ensure data integrity across systems.
• Lead a CMD team and manage stakeholders and priorities.

Skills

Customer Master Data

Data Governance

Data Quality

MDM

Leadership

Stakeholder Management

Education

Bachelor’s degree in Business/IS/CS/DM

MBA (preferred)

Tools

SQL

Power BI

Excel

Job description

Job Description:

About CleanHarbors:

Clean Harbors Inc. (www.cleanharbors.com) is a NYSE listed US based $6.5 billion company. Clean Harbors was founded in 1980 near Boston by Mr. Alan S. McKim.

Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. Clean Harbors employs a dedicated workforce of 25,000 employees and has over 750 service locations across the U.S., Canada and Mexico. Beyond addressing the environmental needs of its more than 300,000 customers, the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico, the anthrax attacks in New York, the 2015 avian flu outbreak that devastated the poultry industry, Hurricanes Katrina, Rita and Sandy, and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers, along with other major chemical releases into the environment.

Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cutting-edge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance, HR, Procurement, IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.

Job Title: Manager Customer Master Data (CMD)

Function: Sales Operations / Commercial Operations

Experience: 10+ Years

Location: Hyderabad, India Global Capability Center (GCC)

Work Mode: Work from Office – 5.00 PM to 2.00 AM IST

Role Overview

We are looking for an experienced Manager – Customer Master Data (CMD) to lead the end-to-end management, governance, quality, and continuous improvement of Customer Master Data across the organization.

The role will be responsible for establishing and maintaining robust Customer Data Governance frameworks, processes, standards, and controls, while ensuring high-quality and reliable customer data across CRM and other enterprise platforms.

In addition to core Customer Master Data responsibilities, the role will have a strong analytics and business insights component, leveraging customer data to identify trends, improve data quality, enable customer segmentation, and support data-driven commercial decision-making.

The ideal candidate will be a strong data and business leader who can work across Sales Operations, CRM, IT, and global business teams to improve the quality, usability, and value of customer data.

Responsibilities

Key Responsibilities

1. Customer Master Data Management

• Own the end-to-end Customer Master Data lifecycle, including customer creation, modification, validation, enrichment, maintenance, and deactivation.
• Establish standardized processes to ensure accuracy, completeness, consistency, and timeliness of customer master data.
• Define and maintain customer data standards, business rules, validation criteria, and approval workflows.
• Manage customer master data requests, exceptions, and escalations in line with defined SLAs.
• Ensure appropriate controls are in place to prevent duplicate, inaccurate, incomplete, or inconsistent customer records.

2. Customer Data Governance

• Develop, implement, and continuously enhance Customer Data Governance frameworks, policies, standards, controls, and operating procedures.
• Establish clear data ownership, stewardship, accountability, and governance structures.
• Define and monitor data-quality standards and governance KPIs.
• Conduct periodic data-quality assessments and drive corrective actions based on identified gaps.
• Partner with business stakeholders to establish consistent customer-data definitions and standards across functions and geographies.
• Drive governance adoption and compliance across relevant business teams.

3. Data Quality & MDM

• Lead initiatives focused on data quality, cleansing, deduplication, matching, enrichment, and standardization.
• Identify root causes of recurring data-quality issues and implement sustainable corrective measures.
• Develop data-quality rules, controls, exception reports, and monitoring mechanisms.
• Ensure adherence to Master Data Management (MDM) principles and best practices.
• Drive continuous improvement in customer-data accuracy, completeness, and usability.

4. Customer Analytics & Insights

• Leverage Customer Master Data to generate actionable customer insights and analytics.
• Develop analytical views to identify customer trends, data gaps, duplicate patterns, inactive customers, and other opportunities.
• Support customer segmentation and profiling using relevant customer attributes and business data.
• Develop and maintain CMD dashboards, scorecards, and management reports to monitor data quality and business impact.
• Translate customer-data trends into actionable insights and recommendations for Sales, Marketing, Finance, and business leadership.
• Partner with Sales Operations Analytics teams to improve the use of customer data for reporting, forecasting, territory planning, segmentation, and commercial analytics.

5. CRM & Enterprise Platform Integration

• Partner with IT, CRM, Sales Operations and other business teams to ensure effective integration of Customer Master Data across CRM and other enterprise platforms.
• Support CRM enhancements, system implementations, data migrations, and integration initiatives from a Customer Master Data perspective.
• Ensure consistency of customer data across systems and identify opportunities to improve data synchronization and integrity.
• Define business requirements and data-related controls for new system enhancements and projects.
• Support UAT and validation of customer-data processes and system changes.

6. Process Excellence & Automation

• Continuously identify opportunities to simplify, standardize, automate, and improve CMD processes.
• Drive automation of manual data-management activities and quality controls.
• Establish and monitor process SLAs, turnaround times, productivity, and quality metrics.
• Identify opportunities to improve operational efficiency through technology, analytics, and process redesign.
• Lead continuous improvement initiatives that enhance the overall customer-data operating model.

7. Stakeholder & Team Management

• Lead, coach, and develop the Customer Master Data team, building strong capabilities in data management, governance, analytics, and business partnering.
• Act as the key point of contact for Customer Master Data across business and functional teams.
• Build strong relationships with global stakeholders and influence decisions related to customer data standards and governance.
• Communicate data-quality trends, risks, opportunities, and improvement initiatives to senior leadership.
• Drive a culture of data ownership, accountability, quality, and continuous improvement.

Qualifications

Required Skills & Competencies

• Strong experience in Customer Master Data Management / Master Data Management / Data Governance.
• Strong understanding of the end-to-end Customer Master Data lifecycle.
• Hands-on experience with data quality, cleansing, deduplication, matching, enrichment, and standardization.
• Strong understanding of MDM principles, data governance frameworks, data stewardship, and data ownership.
• Experience working with CRM platforms and enterprise applications.
• Strong analytical and problem-solving capabilities.
• Experience in Customer Analytics, customer profiling, and segmentation.
• Good working knowledge of Excel, SQL, Power BI, or other data analytics and visualization tools.
• Strong understanding of data structures, relationships, validation rules, and data-quality metrics.
• Experience in process improvement, workflow optimization, and automation.
• Excellent stakeholder management and communication skills.
• Ability to translate complex data issues into business-focused insights and recommendations.
• Strong people-management and leadership capabilities.

Preferred Experience

• Bachelor’s degree in business administration, Information Systems, Computer Science, Data Management,
• Engineering, or a related discipline.
• MBA / Postgraduate qualification in Business, Analytics, Operations, or a related field is preferred.
• 8–12 years of relevant experience in Customer Master Data, MDM, Data Governance, CRM, Sales Operations, Business Analytics, or related areas.
• Experience working in a Global Capability Center / global organization supporting multiple regions or business units.
• Experience managing teams and working with senior stakeholders.
• Exposure to large-scale CRM implementations, ERP systems, data migrations, or MDM programs.
• Experience working with large customer datasets and implementing data-quality improvement programs.
• Experience in building data-quality dashboards and analytical solutions is preferred.

Requirements: