Customer – Master Data Management (MDM) Lead

PerkinElmer; Maharashtra; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

PerkinElmer is seeking an experienced MDM/CRM data governance lead to own the Customer Master lifecycle, from onboarding to deactivation, across global operations. The role requires strong data governance capabilities, stakeholder alignment, and leadership to drive improvements in data flows and onboarding workflows.

The position emphasizes partnership with Sales, Finance, Compliance, and Operations to ensure data quality, KPI delivery, and timely remediation, while coordinating MSP and internal

Qualifications

• 6–10 years experience in Customer MDM / CRM data governance.
• Strong exposure to SAP Business Partner, Salesforce Account model, EBX or similar.
• Experience managing hierarchies, data quality, and global customer onboarding.
• Strong business partnering and leadership capability.

Responsibilities

• Own Customer Master lifecycle including onboarding, hierarchy management, enrichment, and deactivation
• Lead Customer MDM operations, SLA/KPI management, and backlog prioritization
• Improve SAP Salesforce customer data flows and re‑implement push‑to‑SAP processes
• Enable bulk account creation and standard onboarding workflows
• Establish data governance policies, stewardship model, and approval workflows
• Drive data quality dashboards and remediation initiatives
• Partner with Sales, Finance, Compliance, and Operations
• Coordinate MSP delivery and internal resources for execution

Skills

MDM data governance

Data quality management

Stakeholder management

Leadership capability

Business partnering

Cross-functional collaboration

Tools

SAP Business Partner

Salesforce

EBX

Job description

• Own Customer Master lifecycle including onboarding, hierarchy management, enrichment, and deactivation
• Lead Customer MDM operations, SLA/KPI management, and backlog prioritization
• Enable bulk account creation and standard onboarding workflows
• Establish data governance policies, stewardship model, and approval workflows
• Drive data quality dashboards and remediation initiatives
• Partner with Sales, Finance, Compliance, and Operations
• Coordinate MSP delivery and internal resources for execution
• Basic Qualifications

Key Responsibilities:

• Own Customer Master lifecycle including onboarding, hierarchy management, enrichment, and deactivation
• Lead Customer MDM operations, SLA/KPI management, and backlog prioritization
• Improve SAP Salesforce customer data flows and re‑implement push‑to‑SAP processes
• Enable bulk account creation and standard onboarding workflows
• Establish data governance policies, stewardship model, and approval workflows
• Drive data quality dashboards and remediation initiatives
• Partner with Sales, Finance, Compliance, and Operations
• Coordinate MSP delivery and internal resources for execution
• Basic Qualifications

Required Qualifications & Experience:

• 6–10 years experience in Customer MDM / CRM data governance
• Strong exposure to SAP Business Partner, Salesforce Account model, EBX or similar
• Experience managing hierarchies, data quality, and global customer onboarding
• Strong business partnering and leadership capability

Preferred Characteristics:

• Deep functional and technical understanding of MDM for large & complex organization
• Effective stakeholder and vendor management
• Continuous improvement mindset and strong sense of ownership.
• Along with managing day-to-day operational needs, be able to improve short-to-long term
• Strong communicator who can simplify complex technical topics for business audiences and lead discussions across functions.