Process Manager - Product Owner, MDM

First Citizens India

Bengaluru

On-site

INR 3,500,000 - 5,500,000

Full time

7 days ago

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Job summary

FC Global Services India LLP (First Citizens India) seeks a senior Product Owner for Master Data Management to drive the Unified MDM platform. You will own the roadmap, define data quality, reference data, and governance capabilities, and partner with architecture and business units to deliver trusted customer and party data.

You will lead agile delivery, manage epics and stories, and ensure regulatory compliance, onboarding, reporting, and analytics support across batch and real-time streams.

Qualifications

10+ years of experience in Data Management or Enterprise Data Programs.
5+ years in Product Owner, Lead Business Analyst, Product Manager, or MDM leadership roles.
Experience delivering enterprise-scale Customer or Party Master Data Management solutions.
Experience working in Financial Services, Banking, Wealth Management, or Risk Management environments.
Experience managing distributed and offshore delivery teams.

Responsibilities

Own the UMDM product roadmap and align delivery objectives with FCB’s data strategy.
Define and prioritize capabilities supporting customer/party master data, relationships, reference data, data quality and governance.
Manage backlog with Epics, Features, User Stories, and acceptance criteria.
Define requirements for Golden Record creation, match/merge, survivorship, hierarchies, and UI for C360.
Collaborate with architects to evolve the enterprise data model and ensure alignment across sources and downstream consumers.
Lead data quality and governance initiatives with data governance teams and external providers.
Facilitate Agile ceremonies, stakeholder workshops, and leadership updates; ensure business value is delivered each sprint.
Define UAT scope, support SIT and production validation, and sign off on deployments.

Skills

Data Quality

Master Data Management

Reference Data Management

Data Governance

Product Ownership

Backlog Prioritization

Stakeholder Management

Data Modeling

Informatica MDM

Informatica IDMC

Informatica IDQ

Collibra

Oracle SQL

Tools

Informatica MDM

Informatica IDMC

Informatica IDQ

Collibra

Oracle SQL

Data Lake

Job description

FC Global Services India LLP (First Citizens India), a part of First Citizens BancShares, Inc., a top 20 U.S. financial institution, is a global capability center (GCC) based in Bengaluru. Our India-based teams benefit from the company’s over 125-year legacy of strength and stability. First Citizens India is responsible for delivering value and managing risks for our lines of business. We are particularly proud of our strong, relationship-driven culture and our long-term approach, which are deeply ingrained in our talented workforce. This is evident across all key areas of our operations, including Technology, Enterprise Operations, Finance, Cybersecurity, Risk Management, and Credit Administration. We are seeking talented individuals to join us in our mission of providing solutions fit for our clients’ greatest ambitions.

Job Description:

Value Proposition:

Drive Enterprise Data Trust: Lead strategic Data Quality and Master Data Management initiatives that directly improve business decision-making, operational efficiency, compliance, and data readiness across the organization.
Shape the Future of Data Maturity in MDM : Build and mature enterprise-wide capabilities in Data Quality, MDM, Reference Data Management, while influencing senior leaders and driving transformational change

Job Details

Position Title: Process Management, MDM
Career Level: P4
Job Category: Assistant Vice President
Role Type: Hybrid
Job Location: Bangalore

About the Team:

The Master Data Management team is responsible for establishing trusted, governed, and business-ready MDM data assets across the organization. Our mission is to enable high-quality, consistent, and accessible data that powers operational excellence, analytics, and digital transformation using Master Data Domains.

Implement and monitor data quality dimensions including completeness, validity, uniqueness, consistency, accuracy, and timeliness.

Conduct ongoing assessments and reviews of critical enterprise data assets.

Impact

The Product Owner for Master Data Management is responsible for driving the vision, roadmap, and delivery of FCB’s Unified Master Data Management (UMDM) platform.

The role partners closely with UMDM Business Owners, Data Governance, Architecture, Compliance, Operations, and Agile delivery teams to establish a unified and trusted source of MDM Customer, Relationship, and Reference Data across the enterprise.

The Product Owner is accountable for prioritizing the MDM backlog, defining business requirements, and ensuring the delivery of data capabilities that support regulatory compliance, customer onboarding, operational efficiency, reporting, analytics, and downstream consumers and applications in Batch and Realtime.

Key Deliverables

Key Responsibilities

Product Vision and Strategy

Own the UMDM product roadmap and align delivery objectives with FCB’s data strategy.
Define and prioritize capabilities supporting:
- Customer and Party Master Data
- Relationship Management
- Reference Data Management
- Data Quality and Data Governance
Partner with business stakeholders to identify opportunities for process simplification and data standardization.
Ensure MDM capabilities support strategic business initiatives and regulatory requirements.

Backlog Management

Own and prioritize the MDM product backlog.
Develop Epics, Features, User Stories, and Acceptance Criteria.
Balance competing priorities across business units and technology teams.
Ensure stories are sufficiently refined and ready for sprint execution.
Drive backlog grooming and prioritization sessions.

UMDM Platform Ownership

Define requirements for:
- Golden Record Creation
- Match and Merge Rules
- Survivorship Rules
- Hierarchy Management
- Party Models
- External Identifier Management
- Address Management
- Data Stewardship Workflows
- UI for Users C360
- Mandatory columns and Integration requirements for batch/real-time
Partner with architects to evolve the enterprise customer data model.
Ensure alignment between source systems, UMDM, and downstream consumers.

Data Quality and Governance

Collaborate with Enterprise Data Governance teams.
Define business data quality rules and data standards.
Oversee implementation of MDM / DQ services including CDQ, Address Validation, and external data providers like D&B.
Partner with Collibra and Data Governance teams to ensure data lineage, metadata management, and policy compliance.
Establish and monitor KPIs related to data quality, completeness, accuracy, and duplicate reduction.

Leadership/Stakeholder Engagement

Facilitate workshops or participate in requirements gathering with Product Owners, Business Users, Data Stewards, and Technology teams as required.
Present updates, risks, and metrics to leadership.
Manage delivery expectations and drive decision-making.

Agile Delivery Leadership

Participate in:
- Sprint Planning
- Backlog Refinement
- Sprint Reviews
- Retrospectives
Provide clarifications to development and testing teams.
Review completed stories and approve business acceptance.
Ensure business value is delivered for Sprints/ Program.

Testing and Release Management

Define UAT scope and acceptance criteria.
Support SIT, Regression Testing, and Production Validation activities.
Validate parity testing between source systems and UMDM.
Ensure releases meet business requirements.
Sign off on production deployments and post-release validation.

Required Experience

Professional Experience

10+ years of experience in Data Management or Enterprise Data Programs.
5+ years in Product Owner, Lead Business Analyst, Product Manager, or MDM leadership roles.
Experience delivering enterprise-scale Customer or Party Master Data Management solutions.
Experience working within Financial Services, Banking, Wealth Management, Commercial Banking, or Risk Management environments.
Experience managing distributed and offshore delivery teams.

MDM Expertise

Strong experience with: