Manager - Client Success, Appnext

Affle; India; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Appnext, the leading app discovery platform within the Affle group, is seeking a Customer Success Manager in India. You will act as trusted advisor to clients, map their goals to platform capabilities, and drive measurable growth across campaigns.

You will monitor performance, provide actionable insights, collaborate with Sales, Product and Support, and strive for high retention and satisfaction. 4+ years in CS/Ad Tech, programmatic knowledge, and BA degree required.

Qualifications

• 4+ years of experience in Customer Success, Account Management, or a similar role in Ad Tech, MarTech, or Digital Advertising.
• Strong understanding of programmatic advertising, DSPs, SSPs, ad exchanges, and analytics tools.
• Experience with third-party attribution tools (Appsflyer, Adjust, Branch etc).
• Excellent communication and relationship-building skills.
• Sales experience – upselling or cross-selling is required.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Self-motivated and able to manage multiple accounts.
• Fluency in English.
• BA in Economics/Business is a must.

Responsibilities

• Act as a trusted advisor to clients, understanding their business goals and helping them leverage our platform effectively.
• Proactively monitor client performance, identifying opportunities for growth and addressing challenges.
• Provide strategic recommendations and data-driven insights to enhance campaign performance.
• Collaborate with internal teams (Sales, Product, Support) to advocate for client needs and drive improvements.
• Track key account metrics, ensuring high retention and satisfaction rates.

Skills

Customer Success

Account Management

Relationship building

Analytical mindset

English fluency

Self-motivated

Education

BA in Economics/Business

Tools

Appsflyer

Adjust

Branch

Job description

Position Description:

Appnext is the largest independent app discovery platform, offering both in-app and on-device discovery. Appnext growth platform powers over 7B daily app recommendations via 20+ interactions along users’ daily mobile journey.

Through its direct partnerships with top OEMs and app developers, Appnext creates a discovery experience in over 10,000 mobile touchpoints, utilizing its ‘Timeline’ technology that predicts the app users are likely to use next. Appnext’s solutions are helping app marketers reach more engaged users and get their apps discovered, used and re-used.

As of June 2020, Appnext is part of the Affle group. Affle (India) Limited trades on the Indian stock exchanges (BSE: 542752 & NSE: AFFLE).

As we expand, we are looking for a passionate Customer Success Manager to join our team and ensure our clients achieve success with our products.

What You’ll Do

• Act as a trusted advisor to clients, understanding their business goals and helping them leverage our platform effectively.
• Proactively monitor client performance, identifying opportunities for growth and addressing any challenges.
• Provide strategic recommendations and data-driven insights to enhance campaign performance.
• Collaborate with internal teams (Sales, Product, Support) to advocate for client needs and drive continuous improvements.
• Track key account metrics, ensuring high retention and satisfaction rates.

Requirements:

• 4+ years of experience in Customer Success, Account Management, or a similar role in Ad Tech, MarTech, or Digital Advertising.
• Strong understanding of programmatic advertising, DSPs, SSPs, ad exchanges, and analytics tools.
• Experience with third-party attribution tools (Appsflyer, Adjust, Branch etc).
• Excellent communication and relationship-building skills.
• Sales experience – either upselling, cross-selling, or both are required.
• Analytical mindset with the ability to interpret data and provide actionable insights.
• Self‑motivated, proactive, and able to manage multiple accounts effectively.
• Fluency in English
• BA - a must, preferably in Economics, Business Management or other similar fields

About Affle:

Affle is a global technology company with a proprietary consumer intelligence platform that delivers consumer recommendations and conversions through relevant Mobile Advertising. The platform aims to enhance returns on marketing investment through contextual mobile ads and also by reducing digital ad fraud. Affle powers unique and integrated consumer journeys for marketers to drive high ROI, measurable outcome‑led advertising through its Affle2.0 Consumer Platforms Stack which includes Appnext, Jampp, MAAS, mediasmart, RevX, Vizury and YouAppi.

Affle 3i Limited successfully completed its IPO in India and now trades on the stock exchanges (BSE: 542752 & NSE: AFFLE). Affle Holdings is the Singapore‑based promoter for Affle 3i Limited, and its investors include Microsoft, and Bennett Coleman & Company (BCCL) amongst others.

For more details, please visit: : www.affle.com

About BU (Appnext):

Appnext is the largest independent app discovery platform, offering a highly advanced recommendation engine, which encompasses both in-app and on-device discovery. Appnext discovery platform powers 4B daily app recommendations via over 20 interactions along users’ daily mobile journey.

For more information please visit www.appnext.com