Manager - Client Servicing - International

TP; Gurugram District; On-site; INR 600,000 - 800,000; Full time

Job summary

TP in India is seeking an experienced Client Servicing professional to manage relationships and ensure top-tier service across international accounts. You will lead strategies, collaborate with cross-functional teams, and strive for client satisfaction and retention.

The role requires a minimum 3 years in client servicing, strong communication and analytical skills, and prior BPO/call centre experience. Join a fast-paced environment with growth opportunities.

Qualifications

• Minimum 3 years of experience in client servicing or related field.
• Strong understanding of international client servicing principles.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving and analytical skills.
• Experience working in a BPO or call centre setting.

Responsibilities

• Manage client relationships and provide excellent customer service.
• Develop and implement effective client servicing strategies.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze customer feedback and suggest improvements.
• Build strong relationships with clients to increase loyalty and retention.
• Identify new business opportunities and grow existing accounts.

Skills

Client servicing

Communication

Interpersonal skills

Problem-solving

Analytical thinking

Job description

Roles and Responsibility

• Manage client relationships and provide excellent customer service.


• Develop and implement effective client servicing strategies.


• Collaborate with cross-functional teams to achieve business objectives.


• Analyze customer feedback and suggest improvements.


• Build strong relationships with clients to increase loyalty and retention.


• Identify new business opportunities and grow existing accounts.

Job Requirements

• Minimum 3 years of experience in client servicing or a related field.


• Strong understanding of international client servicing principles.


• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and meet deadlines.


• Strong problem-solving and analytical skills.


• Experience working in a BPO or call centre setting.