Manager - Client Servicing

TP; Gurugram District; On-site; INR 500,000 - 800,000; Full time

Job summary

TP in Gurugram seeks an experienced Client Servicing Manager to oversee daily operations of the client servicing team and build strong client relationships.

You will develop strategies to enhance satisfaction, analyze KPIs, and collaborate with cross-functional teams to achieve business objectives in a fast-paced BPO environment.

A proven track record in leading high-performing teams and strong communication skills are essential to succeed in this role.

Qualifications

• Proven experience in client servicing or a related field.
• Strong understanding of the BPO/Call Centre industry and its dynamics.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience in managing and leading high-performing teams.

Responsibilities

• Manage and oversee the daily operations of the client servicing team.
• Develop and implement effective strategies to enhance customer satisfaction and loyalty.
• Build and maintain strong relationships with clients and stakeholders.
• Identify and mitigate potential risks and issues impacting business continuity.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze and report on key performance indicators to optimize business outcomes.

Skills

Leadership

Communication

Client Handling

Analytical Thinking

Problem Solving

Job description

Roles and Responsibility

• Manage and oversee the daily operations of the client servicing team.
• Develop and implement effective strategies to enhance customer satisfaction and loyalty.
• Build and maintain strong relationships with clients and stakeholders.
• Identify and mitigate potential risks and issues impacting business continuity.
• Collaborate with cross-functional teams to achieve business objectives.
• Analyze and report on key performance indicators to optimize business outcomes.

Job Requirements

• Proven experience in client servicing or a related field.
• Strong understanding of the BPO/Call Centre industry and its dynamics.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills with attention to detail.
• Experience in managing and leading high-performing teams.