Manager - Business Support - Data Analytics

DHL Freight; Mumbai; On-site; INR 2,000,000 - 4,000,000; Full time

Job summary

DHL Freight is seeking a Manager - Business Support - Data Analytics to lead analytics across talent and business performance. You will translate large datasets into actionable insights and recommendations for senior leaders, building dashboards and presentations that drive decision-making.

You will collaborate with HR, Talent, Learning and business leaders, delivering executive-ready insights and managing analytics projects end-to-end in a dynamic environment.

Qualifications

• Several years of experience in analytics, consulting, strategy, HR or People Analytics.
• Experience working with large datasets and translating data into business insights.
• Strong project management experience.
• Experience interacting with senior stakeholders.

Responsibilities

• Analyze data across Certified, Talent Management, Talent Acquisition, Employee Feedback and business performance.
• Identify trends, patterns and opportunities to support strategic decision-making.
• Develop meaningful insights from large and complex datasets.
• Translate analytics into practical recommendations and actions.
• Build and maintain dashboards, reports and management presentations.

Skills

Analytics

Project management

Stakeholder management

People analytics

HR

Tools

SQL

Python

Power BI

Excel

Job description

Job Description:

Job Title – Manager - Business Support - Data Analytics

Key Responsibilities:

Analytics & Insights

• Analyze data across Certified, Talent Management, Talent Acquisition, Employee Feedback and business performance.
• Identify trends, patterns and opportunities to support strategic decision-making.
• Develop meaningful insights from large and complex datasets.
• Translate analytics into practical recommendations and actions.
• Build and maintain dashboards, reports and management presentations.

Measuring Impact

• Help establish clear measures of success for talent and learning initiatives.
• Assess the effectiveness of Certified programs and development interventions.
• Connect learning, engagement, talent and business outcomes.
• Support ROI and impact analyses for key HR initiatives.

Employee Feedback & Survey Analytics

• Analyze EOS and other employee feedback data.
• Conduct driver analyses and deep dives into key topics.
• Identify actionable insights and areas for improvement.
• Support leadership teams in understanding and acting on survey results.

Project Management

• Manage analytics and improvement projects from concept through implementation.
• Coordinate stakeholders across HR, Certified, Talent, Learning and Business functions.
• Track progress, manage timelines and ensure delivery of key milestones.
• Drive follow-up actions and ensure insights lead to outcomes.

Executive Communication

• Create concise, executive-ready presentations and summaries.
• Present findings and recommendations to senior HR and business leaders.
• Simplify complex analyses and communicate key messages clearly.
• Prepare materials for leadership forums and management discussions.

What We Are Looking For

• Several years of experience in analytics, consulting, strategy, HR, People Analytics or a related field.
• Experience working with large datasets and translating data into business insights.
• Strong project management experience.
• Experience interacting with senior stakeholders.

Technical Skills

• Advanced Excel and Power BI.
• Strong analytical and problem-solving capabilities.
• Experience with SQL, Python or similar tools.
• Ability to structure and analyze complex information.

Personal Attributes

• Proactive and self-driven.
• Naturally curious and asks thoughtful questions.
• Comfortable working independently and managing ambiguity.
• Strong business acumen and commercial mindset.
• Excellent stakeholder management skills.
• Able to balance attention to detail with seeing the bigger picture.
• Strong communication and storytelling skills.
• Not afraid to challenge assumptions and bring forward new ideas.

What Success Looks Like

• Become a trusted thought partner for the Central team and broader leadership team.
• Build a fact-based view of what drives talent, engagement, learning and business performance.
• Anticipate questions before they are asked.
• Bring insights, recommendations and solutions rather than only reporting data.
• Help the organization make better and faster decisions.

Requirements: