Manager-Business Development (Air & Ocean)

Rhenus SE & Co. KG; Gurgaon; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Rhenus SE & Co. KG in Gurgaon seeks a proactive Sales & Business Development professional to execute the sales plan, analyze customer requirements, and submit technically and commercially viable proposals for all enquiries.

You will build long-term relationships, work with the Sales Head to drive growth and market expansion, and conduct market research to identify new customers and opportunities.

Responsibilities

• Execute sales plan and achieve assigned sales targets.
• Analyze and understand customer requirements and offer best solutions to meet them.
• Submit technically and commercially viable proposals/quotations for all enquiries.
• Research client background, turnover, strengths, weaknesses, products.
• Maintain long-term relationships with customers to generate additional revenue.
• Collaborate with Sales Head to drive growth, product development and geographical spread.
• Conduct marketplace intelligence to map potential and identify new customers.
• Participate in identifying corporate sales planning and strategies.
• Identify and enlarge targeted customer base and industry.
• Develop strong customer relationships through regular visits or timely responses to queries.
• Ensure service quality feedback monthly and implement corrective actions for retention.
• Coordinate with Pricing/Procurement to provide best quotes and secure good margins.
• Address pre and post sales queries and elevate issues as required.
• Ensure regular visits to key customers to maintain smooth relationships.
• Ensure adherence to SOPs and timely MIS submissions.
• Safeguard documents related to customers and orders.

Job description

1. Sales & Business Development:

• Responsible for execution of sales plan and achieve the sales target assigned
• Analyse and understand customer's requirement and offer them best solutions to meet their requirement
• Responsible for timely submission of technically and commercially viable proposals/quotations for all enquiries received
• Conducting research about the client’s background, turnover, strengths, weakness, products through online/offline information
• Maintain long term relationship with old and current customers to generate additional revenue for the organization
• To work closely with the Sales Head to drive the organizations growth, product development and geographical spread
• Conduct basic marketplace intelligence and research to map business potential of existing customers as wells identify new customers
• Participate in identifying corporate sales planning and strategies
• Identify and enlarge Targeted Customer Base and Industry

2 Customer Relations:

• Develop strong customer relationships through regular visits or timely response to their queries.
• Ensure service quality feedback on a monthly basis and implement corrective actions to ensure customer stickiness/ retention.
• Work in coordination with Pricing/ Procurement team to provide best possible quote to customers as well as secure good margin for the company too
• Ensure timely redressal of pre & post sales customer queries, grievances and elevate issues whenever required
• Ensure regular visit to all key customer to maintain smooth relationship

3 MIS & Documentation:

• Ensure adherence to SOP’s formulated and strive continuously to improve the same
• Ensure timely submission of all required MIS to management
• Responsible for safeguarding of all documents related customer, orders, specifications, etc
• Ensure separate files for each customer is maintained and any document is easily available at anytime

4 Team Development:

• Ensuring Proper training, mentoring, coaching is given to the team members thereby contributing to the organizational success.