Executive

J M BAXI; Jodhpur; On-site; INR 450,000 - 650,000; Full time

Job summary

J M BAXI is seeking a proactive Business Development professional to drive marketing and sales activities, identify potential clients, and expand the existing client base. You will manage end-to-end processes from lead generation to closing, including liaising with logistics partners and coordinating with the head of department for conversion of leads.

The role emphasizes building strong client relationships, timely dues collection, and ensuring high service levels across export/import

Qualifications

• Experience in business development and client acquisition.
• Strong relationship management and negotiation abilities.
• Excellent communication and coordination with internal teams.
• Ability to identify potential clients and convert leads into customers.

Responsibilities

• Identify potential clients and approach through cold calling, references, and emailing.
• Develop new business and expand current client and territory base.
• Prepare competitive packages and liaise with CHAs, transporters and freight forwarders.
• Coordinate appointments with export/import prospects with the HOD to convert leads.
• Manage client relationships and ensure timely resolution of queries and dues.
• Serve as key account manager for important customers and maintain service levels.
• Ensure timely approvals for new clients and renewals of commercials.
• Maintain sales plan and update the sales database regularly.

Job description

Business Development:

• Managing Marketing and business acquisition activities, which includes, Identify the potential clients, corporates, business house & approaching the clients through cold calling, references and emailing.
• New Business creation and expansion of current client and territory base as assigned through given leads
• Send cordial greeting & knowledge mailer to the prospective clients in order to convert the lead.
• Preparation of best & competitive package to import customers which includes Liasoning with CHAs, Transporters & freight forwarders
• Coordinate & arrange appointments with Export/Import potential clients with the respective HOD in order to convert the lead
• Identify prospective clients, assess business potential and convert into customers
• Identify prime customers and build relationships with the aim of deepening the business
• Add at least 02 new Export/Import customers every month

Client & Relationship Management:

• Provide single window solution to new/existing clients by offering inhouse transportation and customer service.
• Serve as KAM for special assigned customers
• Timely Collection of outstanding dues in coordination with the account receivable team within the commercial terms agreed
• Timely resolving of old debts by taking approvals from the management
• Seek approval from the head, if waiver is required to be given to the customers depending on the volume & business receiving from them.
• Ensure proper communication, meeting and co-ordination with the clients for smooth operation and better service level.
• Always keep special focus on the prime customers.
• Timely take approvals of new clients and renewing old commercials
• Ensure all Client queries by phone/fax/mail are answered & resolved as per the agreed timelines.

Discuss and work in conjunction with interdepartmental team to ensure client performance is satisfactory and is up to date

• Terms and condition of agreement should be clearly stated, communicated to clients, team members and internal stakeholders (e.g. Customer service, Operations, Finance desks)
• Be responsible for managing the expectations of the management and act as good ambassador of the companys brand

MIS & General:

• Prepare sales plan and achievement report on time
• Maintain and update sales database
• Updating of IHC on regular basis Role & responsibilities