Manager, Business Analytics

Jones Lang LaSalle Incorporated; India; On-site; INR 2,400,000 - 3,600,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks a Manager- Business Analyst in Gurugram for integrating business and technology across IFM. You will work with operations and tech teams on requirements, support KPI tracking, and drive the annual plan for the account.

The role emphasizes data analytics, reporting, and stakeholder coordination, with responsibility for MIS and dashboards. Strong communication and leadership are essential.

Qualifications

• Graduated in Analytics from a reputed Management Institute.
• 7-10 years of related experience in business analysis.
• Experience in KPI reporting and data analysis is preferred.
• Excellent communication and presentation skills.

Responsibilities

• Understand business and ensure integration with technology.
• Collaborate with operations and technical teams on requirement specs.
• Support account director to drive annual plan across functions.
• Track India-level KPI’s for the account.
• Coordinate data extraction and create MIS and reporting templates.
• Serve as data custodian for strategic decisions.
• Deliver reports and dashboards; manage data transitions between teams.

Skills

Business analysis

Communication skills

Documentation skills

Analytical thinking

Problem solving

Education

Analytics degree

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Title: Manager- Business Analyst

Business unit: Integrated Facility Management (IFM)

Reporting to: Sr Director- Business Services

Key stakeholders: Account director, On-Account JLL IFM Director, Client RES team (Bank representatives)

Direct reports: Nil

Duties & responsibilities

• Understand business and ensures there is integration between business and technology
• Work closely with the operations and technical teams and is a major contributor to the requirements specification deliverable
• Support the account director to drive Annual account plan across various function
• Drive and track India level KPI’s for the account
• Support the IFM team in driving change management on major projects and become a single point of contact for operational related updates to the client
• Provides analytic support by coordinating data extraction from various databases and data interpretation
• Create report templates and data gathering tools to meet desired future standard
• Data custodian & controller for all strategic decisions
• Trend analysis and aligning with account management team
• Technology Tools including Helpdesk – Trending and Analytics
• Deliver output files for reports and dashboards
• Managing transition of Technology tools between Global and Local teams
• Sign off on data roadworthiness
• Facilitate Reporting on compliances
• Seek and collate data for analytics
• Generate MIS and reports as per management requirement
• Cross verification of data as per agreed TOR time to time
• Generate Daily reports, Weekly reports, MMR, QBR, ABR etc. and own the reports

Performance objectives

• Review business processes in order to gain a complete understanding of current procedures and identify improvements
• Document those processes, and connect business heads to information technology groups in an organization
• Responsible for analysing and modelling existing business processes
• To understand and document current business procedures and identify areas for improvement
• A thorough understanding of the current state of the organization is necessary prior to recommending changes related to implementing a new business solution
• The business analyst is responsible for the knowledge transfer of business implications to the application/database developers and project managers

Key skills

• Should have business analysis skills and experience in modelling business processes
• Extremely strong communication and presentation skills
• Good documentation skills
• Industry knowledge will be added advantage
• Is very analytical with problem-solving and conflict resolution skills to help identify, communicate and resolve issues

Employee specification

• Graduated in Analytics from a reputed Management Institute
• Should have related experience of 7-10 years

Location: On-site –Gurugram

HR Scheduled Weekly Hours: 40

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For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated.

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