Workplace Experience Manager

Jones Lang LaSalle Incorporated; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Workplace Experience Manager to lead facility operations, asset management, and service delivery for a Hyderabad site. You will drive maintenance, safety, vendor coordination, and performance against KPIs while interfacing with client teams and senior management.

The role emphasizes delivering reliable operations, coordinating with service partners, and ensuring guest experiences align with client expectations in a fast-paced corporate environment.

Qualifications

• Excellent customer relationship skills and ability to listen and communicate well at all levels of the company.
• Communication skills;
• Planning and organizational skills.
• Negotiation skills.
• Problem analysis and decision-making.
• Client service orientation and adaptability.
• Teamwork and presentation skills.
• Technical knowledge of building services and e-Fit tools is helpful.

Responsibilities

• Facility Operations: ensure maintenance and upkeep on an ongoing basis.
• Act as single point of contact for designated facility for FM escalations.
• Manage daily/weekly site direction and staff coordination.
• Oversee cafeteria hygiene and food safety; follow inspection plans.
• Ensure 100% uptime of equipment and adherence to SOWs/SOPs.
• Maintain EH&S practices and manage visits/walkthroughs.
• Coordinate with vendors, audits, and governance reviews.

Skills

Customer relations

Communication

Planning

Negotiation

Problem analysis

Decision-making

Teamwork

Safety awareness

Facilities knowledge

Adaptability

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Work Dynamics

What this job involves: Workplace Experience Manager will be responsible for managing all aspects of the facility management service delivery system in , primarily Asset Management and Operations. In this capacity, the Facility Manager is accountable for the achievement of the Management Plan and all key performance indicators including responsibility for managing the capital and expense budgets, short and long-term regional projects, operations and maintenance, interface with senior managers in client facility team and business units, coordination with other key managers within alliance partner organizations and customer satisfaction.

Key Skills

• Excellent customer relationship skills and ability to listen and communicate well at all levels of the company
• Communication skills
• Planning and organizational skills
• Negotiation skills
• Problem analysis
• Decision-making
• Judgment
• Client service orientation
• Adaptability
• Teamwork
• Presentation skills
• Computer Knowledge
• Technical knowledge of building services
• Innovative approach at work

Sound like you?

In this role, your key responsibilities will include:

Facility Operations

• To ensure Facility Maintenance and Upkeep on an ongoing activity
• To act as a single point of contact for the designated facility for all FM escalations.
• Ensure Upkeep Schedule and Execution as per the schedules
• Direction of daily/Weekly work at site to the staff
• Ensure Cafeteria Management related to hygiene and food safety
• Follow Building Inspection Plan as per the process
• Govern Daily Walk around and Snag Closures
• Manage Engineering Operations as per the defined SOW’s and SOPs and to ensure 100% uptime of all equipment’s present in the facility
• Ensure Environment, Health and Safety practices
• Managing Client/VVIP Visits and Walkthroughs
• Managing Govt. Official Visitors
• Delivering and adhering to the agreed KPI and SLAs
• Ensure Incidents are managed and communicated as per the escalation matrix
• To Ensure Builders Co-ordination on their deliverables
• To ensure Preventive and Breakdown Maintenance (52 Weeks Planner) are adhered
• Attending to Ad-hoc Requirements and to assist operations manager and leads in all F&S related internal audits and business specific external audits
• Manage IC Requests within the TAT
• Ensure Asset Management - Bonded and Non-bonded
• Ensure Stores Management Co-ordination with CP Team on Seat Planning Project Movement (Deals) - Co-ordination
• Supervision of Functional Areas - Reception, Helpdesk, Mailroom, Key room, BMS, Time Office, Cloak Room, Wellness, Gym, Recreation, IRC, Projector Management etc.
• Transport Operations - Co-ordination/ Events - Co-ordination/ Logistics - Co-ordination Govern Scrap and Waste Management Conduct R&R Programs Follow Business Continuity Management process
• Ensure BGC for Direct and TPV Staff Perform Daily/Weekly/Monthly checks
• Ensure Drop-ins and Additional Power Loads are handled as per process
• Use of Technology Tools and Operations Co-ordinate - Expansions, Go Lives and Decommissioning Fact Finding of abnormalities Conduct Facility Risk Assessment and Mitigation Perform Facility Access Management - Level 2 and Level 3 areas Operational requirement approvals - Photography, space blocking, Bay decoration etc. Mailer Communication for all major events/activities. Fire Drill, Shutdown, Food Festivals, Major Breakdowns Should have complete knowledge & functionality e-Fit tools (VMT, IMT, Site Ops. Site Inspection tool), BGC and work permit tool.
• Facility Reports Ensure Daily/Weekly/Monthly Reports are sent as per timelines CRM Dash Boards are sent as per timelines Fire Drill Reports are sent as per timelines Service Partner - Vendor Management Ensure Vendor Partner Deliverables Ensure Monthly Performance Review and Scoring Ensure Service Partner Induction and Termination as per process Compliance Ensure Building Statutory Compliance Ensure CLRA is adhered Ensure coordination on Cafeteria Compliance is adhered
• Finance and Procurement Ensure Office Services, R&M, Capex and Special Budgets are managed effectively Ensure Projections are done accurately Follow up for the Purchase Orders and timely completion of the work Ensure Governance Score and Work Completion within TAT Ensure Invoicing is done within the timelines Ensure Utilities - Projection to Invoicing are done with the timelines Ensure Petty Cash Management is done accurately Ensure Non-PO Approvals are managed effectively Mock Drills Ensure Fire Drills are conducted as per the calendar Ensure Wellness Mock Drill are conducted as per the schedule Ensure CCR Mock Drill are conducted as per the schedule Ensure BCP Mock Drill are conducted as per the schedule
• Training & Development Ensure Direct Staff Training & Development Ensure TPV Staff On-boarding and Training Ensure Cafe Staff Training and other vendor partners Ensure Floor Warden Training prior to Fire Drill Ensure TPV Fire Safety Training prior to Fire Drill Connect Programs Ensure Focus Meetings/Bay Connects are conducted as per the calendar Ensure Workplace Connects are conducted as per the calendar Participate in Workplace Town Halls and provide quality inputs Ensure Stake Holder Connects (BU, CRM, SDL, WL etc) Ensure VOC's and CCP Survey Closures Internal Review Programs Ensure Weekly Reviews - Zonal Call/Growth and Consolidation Calls Ensure Monthly Management Reviews are conducted as per schedule Participate in Ops Reviews and provide quality inputs Provide quality inputs for Quarterly Business Reviews Provide quality inputs for Half Yearly Business Reviews
• Internal & External Audits To ensure support to management in ISO certifications by training and implementing ISO down the line. Ensure Audit Preparations Ensure Audit Participation Ensure Audit Observation are closed and CAPA is done

Management Responsibilities

• Provide leadership to the facilities management team Demonstrate leadership & responsiveness and creativity Understand the FM scope and in consultations with JLL City Manager or facility manager – develop specific processes & procedures to reduce cost & improve client satisfaction Accomplish at least 95% Key Performance Indicators as agreed with Coordinate with City Manager / Operations Manager on the goal setting, performance reviews, and career development plan, HR related issues for facilities management team. Assist City Manager in developing & implementing the facilities management account plan for the facility Identify training needs for all subordinates Nominate team members (Facilities & Engg.) for training conducted internally and JLL corporate team Conduct 2 CEM (Critical Environment Management) Audit in a year for other facilities. Participate and motivate in process improvement initiatives. Participate in CIWG. On time reporting of incidents in the facility. Accountable for any issues/escalation in the facility.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Location: On-site –Hyderabad, TS

Scheduled Weekly Hours: 40

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. Jones Lang LaSalle (“JLL”) is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM.

JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.