Manager - Branch Operations

PNG Jewellers; Pimpri-Chinchwad; On-site; INR 900,000 - 1,400,000; Full time

Job summary

PNG Jewellers in Pimpri-Chinchwad, Maharashtra invites an experienced Branch Operations Manager to lead daily store performance, uphold luxury brand standards, and deliver exceptional customer service.

The role oversees inventory accuracy, sales operations, budgeting, and cross-department collaboration while mentoring the branch team to meet ambitious targets in a fast-paced premium retail environment.

Qualifications

• Bachelor's degree in Business Administration, Management, or related field; advanced degree preferred.
• Minimum of 5 years experience in branch operations within the luxury goods or jewelry industry.
• Proven leadership ability to manage and inspire teams in a high-end retail environment.
• Strong knowledge of inventory management, sales operations, and financial analysis.
• Excellent interpersonal, communication, and organizational skills.
• Ability to work under pressure and adapt to a fast-paced luxury retail setting.
• Commitment to uphold luxury brand values with impeccable attention to detail and customer service.

Responsibilities

• Oversee daily branch operations ensuring efficiency and compliance with company standards and policies.
• Lead, motivate, and develop the branch team to achieve sales targets and deliver exceptional customer service.
• Implement and monitor operational procedures to maintain high levels of quality and accuracy in inventory management.
• Coordinate with other departments to streamline processes and enhance overall branch performance.
• Manage branch budgets, control expenses, and analyze financial reports to optimize profitability.
• Ensure adherence to luxury brand standards and maintain a premium customer experience.
• Address and resolve operational issues and customer complaints promptly and effectively.

Skills

Leadership

Inventory management

Sales operations

Financial analysis

Interpersonal communication

Organizational skills

Education

Bachelor's degree in Business Administration

Advanced degree preferred

Tools

POS systems

ERP

Job description

Role & responsibilities

• Oversee daily branch operations ensuring efficiency and compliance with company standards and policies.


• Lead, motivate, and develop the branch team to achieve sales targets and deliver exceptional customer service.


• Implement and monitor operational procedures to maintain high levels of quality and accuracy in inventory management.


• Coordinate with other departments to streamline processes and enhance overall branch performance.


• Manage branch budgets, control expenses, and analyze financial reports to optimize profitability.


• Ensure adherence to luxury brand standards and maintain a premium customer experience.


• Address and resolve operational issues and customer complaints promptly and effectively.

Preferred candidate profile

• Bachelors degree in Business Administration, Management, or related field; advanced degree preferred.


• Minimum of 5 years experience in branch operations within the luxury goods or jewelry industry.


• Proven leadership ability to manage and inspire teams in a high-end retail environment.


• Strong knowledge of inventory management, sales operations, and financial analysis.


• Excellent interpersonal, communication, and organizational skills.


• Ability to work under pressure and adapt to a fast-paced luxury retail setting.


• Commitment to uphold luxury brand values with impeccable attention to detail and customer service.