Hiring Assistant Branch Manager

Alpha & Aasha Consulting Services; Chennai District; On-site; INR 700,000 - 1,000,000; Full time

Benefits offered by this job

Growth-oriented career path

Performance-driven incentives

Dynamic work environment

Job summary

A heritage jewellery brand seeks an Assistant Branch Manager in Chennai to support showroom operations and drive sales. This role involves overseeing retail performance, managing the team, and ensuring exceptional customer service. The ideal candidate has 5–10 years of experience in retail, preferably in luxury, with strong leadership and communication skills. They will be responsible for achieving business targets, maintaining operational excellence, and fostering customer relationships. Join a dynamic environment with growth opportunities and performance-driven rewards.

Qualifications

• 5–10 years of experience in retail, preferably in jewellery or luxury retail.
• Strong experience in sales and showroom management.
• Proven track record of achieving sales targets.
• Excellent communication and customer relationship skills.
• Strong understanding of retail operations and market dynamics.

Responsibilities

• Drive showroom sales to achieve targets.
• Monitor conversion ratios and financial performance.
• Ensure smooth showroom operations and compliance.
• Lead and manage showroom staff effectively.
• Ensure exceptional customer service and satisfaction.
• Monitor inventory levels and stock management.

Skills

Leadership & Team Management

Customer Relationship Management

Marketing & Business Development

Operational Excellence

Job description

The Assistant Branch Manager acts as the second-in-command to the Branch Manager, playing a critical role in driving showroom performance. The role involves overseeing sales, operations, team management, and local marketing initiatives, while ensuring achievement of business targets and superior customer experience.

Key Responsibilities

• Drive showroom sales to achieve monthly and annual targets
• Monitor conversion ratios, average billing value, and customer acquisition
• Support high-value sales and VIP customer interactions

2. P&L Ownership

• Responsible for Profit & Loss (P&L) of the showroom
• Optimize costs while maximizing revenue and profitability
• Track daily, weekly, and monthly financial performance

3. Showroom Operations

• Ensure smooth day-to-day operations of the showroom
• Maintain high standards of visual merchandising and store presentation
• Ensure compliance with company policies, audit standards, and security protocols

4. Team Management

• Lead, motivate, and manage showroom staff
• Conduct performance reviews and training programs
• Ensure adherence to service standards and grooming guidelines
• Plan and execute local marketing initiatives to increase footfall
• Build relationships with local communities and influencers
• Support campaigns, events, and promotions aligned with brand strategy

6. Customer Experience

• Ensure exceptional customer service aligned with brand values
• Handle escalations and ensure customer satisfaction
• Build long-term customer relationships and loyalty

7. Inventory & Stock Management

• Monitor inventory levels and ensure optimal stock availability
• Coordinate with central teams for replenishment and stock audits
• Ensure proper handling of high-value jewellery inventory

Key Requirements

• 5–10 years of experience in retail (preferably jewellery / luxury retail)
• Strong experience in sales, showroom management, and team leadership
• Proven track record in achieving sales targets and managing P&L
• Excellent communication and customer relationship skills
• Strong understanding of retail operations and local market dynamics

Key Skills

• Leadership & Team Management
• Customer Relationship Management
• Marketing & Business Development
• Operational Excellence

What We Offer

• Opportunity to work with a heritage jewellery brand with 90+ years of legacy
• Growth-oriented career path in luxury retail
• Performance-driven incentives and rewards
• Dynamic and customer-centric work environment