Manager – After Sales Technical Support

Banyan Nation; Hyderabad; On-site; INR 1,500,000 - 2,500,000; Full time

Benefits offered by this job

Health insurance

Other benefits

Job summary

Banyan Nation seeks an experienced Technical Support Manager to deliver expert after-sales support for recycled plastics used in moulding applications. You will combine deep plastics processing knowledge with strong customer service to ensure optimal product performance and satisfaction.

You will troubleshoot on-site issues, train customers on processing parameters, develop guidelines and data sheets, and collaborate with Quality and R&D to drive product improvements.

Qualifications

• 7+ years of experience in plastic processing with expertise in blow molding, injection molding and extrusion.
• Strong knowledge of polymer properties and processing parameters.
• Experience with quality control and testing methods for plastic products.
• Excellent problem-solving and analytical skills.
• Fluency in English and Hindi.

Responsibilities

• Provide technical support to customers on the use of recycled plastics in blow molding, injection molding, and extrusion applications.
• Troubleshoot processing issues at customer sites and recommend solutions.
• Conduct customer training on processing parameters for recycled plastics.
• Document technical issues and solutions to build knowledge base.
• Work with Quality and R&D teams to improve product performance based on customer feedback.
• Develop processing guidelines and technical data sheets for new products.
• Support sales team during customer trials and product qualifications.
• Monitor and analyze customer complaints to identify trends and improvement opportunities.
• Travel to customer sites as needed (40-50% travel expected)

Skills

Blow molding

Injection molding

Extrusion

Customer service

Problem solving

Communication

English and Hindi

Education

B.Tech/B.E. Plastics

Polymer Technology

Tools

CRM systems

Job description

Banyan Nation is India’s first vertically integrated plastic recycling company that helps global brands use more recycled plastic in their packaging and products. We combine proprietary technology and infrastructure to produce high-quality recycled plastics that meet the most demanding specifications.

Position Overview:

We are seeking an experienced Technical Support Manager to provide expert after-sales support to customers using our recycled plastics in various moulding applications. The ideal candidate will combine strong technical knowledge of plastic processing with excellent customer service skills to ensure optimal product performance and customer satisfaction.

Key Responsibilities:

• Provide technical support to customers on the use of recycled plastics in blow molding, injection moulding, and extrusion applications
• Troubleshoot processing issues at customer sites and recommend solutions
• Conduct customer training on optimal processing parameters for recycled plastics
• Document technical issues and solutions to build knowledge base
• Work with Quality and R&D teams to improve product performance based on customer feedback
• Develop processing guidelines and technical data sheets for new products
• Support sales team during customer trials and product qualifications
• Monitor and analyze customer complaints to identify trends and improvement opportunities
• Travel to customer sites as needed (40-50% travel expected)

Additional Responsibilities:

• Develop relationships with moulders/converters and understand their pain points
• Market and promote Banyan grades to moulders/converters

Required Qualifications:

• B.Tech/B.E. in Plastics Engineering, Polymer Technology, or related field
• 7+ years experience in plastic processing, with expertise in blow molding, injection molding, and extrusion
• Strong understanding of polymer properties and processing parameters
• Experience with quality control and testing methods for plastic products
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Fluency in English and Hindi
• Willingness to travel frequently

Preferred Qualifications:

• Experience with recycled plastics
• Knowledge of FMCG packaging applications
• Additional regional language skills
• Experience with CRM systems

What We Offer:

• Competitive compensation package
• Opportunity to work with leading brands
• Health insurance and other benefits
• Dynamic work environment in a growing company