Manager - Academic Operations Support - 3+ YEARS - Mumbai

Crescendo Global Leadership Hiring India; Mumbai; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Crescendo Global is seeking a Manager Academic Operations Support in Mumbai to strengthen process execution, data visibility and cross-functional coordination across the academic network.

You will work with the Academic leadership and regional teams to digitise processes, develop MIS and dashboards, and drive timely execution of initiatives. The role requires strong data analysis, documentation skills and stakeholder management.

Qualifications

• 4-7 years of experience in academic operations, education or business operations.
• Strong analytical and data interpretation skills.
• Good understanding of process documentation, SOPs and process digitisation.
• Strong coordination and stakeholder-management skills across functions.
• Proficiency in Excel, PowerPoint and data/dashboard tools.
• Excellent communication, follow-through and attention to detail.
• Ability to work independently and manage multiple priorities.

Responsibilities

• Review and update academic policies, SOPs, formats and process documents.
• Support digitisation of academic processes to improve transparency and execution.
• Coordinate with zonal and regional teams to collect, consolidate and validate data.
• Analyse data to identify trends, gaps and intervention areas.
• Coordinate with Technology, HR, Training, Content and Business to support requirements.
• Track projects, action items and timelines and ensure timely delivery.
• Prepare MIS, dashboards and reports for reviews and decision-making.
• Maintain visibility of pending actions and deadlines across the network.

Skills

Data analysis

Stakeholder management

Process documentation

Excel

PowerPoint

Dashboards

Attention to detail

Tools

MIS dashboards

Data visualization

Job description

MANAGER ACADEMIC OPERATIONS SUPPORT 3+ YEARS - MUMBAI

Crescendo Global has been exclusively mandated to hire a Manager Academic Operations Support for an organization looking for a strong academic operations professional to strengthen process execution, data visibility and cross-functional coordination. This role will work closely with the Academic team and distributed regional/zonal teams to ensure that key academic initiatives are effectively implemented across the network. The ideal candidate should be strong in data analysis, process documentation, stakeholder management, MIS, dashboards and project execution.

YOUR FUTURE EMPLOYER

Our client is looking for a professional who can work closely with the Academic leadership team to improve operational processes, strengthen data visibility and drive execution of academic initiatives across the network. This is an opportunity for someone who enjoys working across functions, analysing operational data and converting requirements into structured processes and actionable insights.

RESPONSIBILITIES

• Review and update academic policies, SOPs, formats and process documents to ensure they remain relevant and execution-friendly.
• Support the digitisation of academic processes to improve transparency, tracking and execution
• Coordinate with zonal and regional teams to collect, consolidate and validate data from the ground.
• Analyse academic and operational data to identify trends, gaps and areas requiring intervention.
• Coordinate with cross-functional teams including Technology, HR, Training, Content and Business to support and prioritise academic requirements and initiatives.
• Track key academic projects, action items and timelines and support their implementation and closure across the network.
• Prepare MIS, dashboards, presentations and periodic reports to support academic reviews and management decision-making.
• Ensure strong follow-through on key initiatives and maintain visibility of pending actions, timelines and deliverables.

REQUIREMENTS

• 4-7 years of experience in academic operations, education or business operations.
• Strong analytical and data interpretation skills.
• Good understanding of process documentation, SOPs and process digitisation.
• Strong coordination and stakeholder-management skills with the ability to work effectively across functions.
• Proficiency in Excel, PowerPoint and data/dashboard tools.
• Excellent communication, follow-through and attention to detail.
• Ability to work independently and manage multiple priorities.
• Experience working with distributed or regional teams will be valuable.

WHAT IS IN IT FOR YOU?

• Opportunity to work closely with senior academic leadership.
• High-visibility role involving academic operations, process improvement and data-driven decision-making.
• Exposure to cross-functional teams including Technology, HR, Training, Content and Business.
• Opportunity to contribute to the digitisation and improvement of academic processes.
• Role with significant ownership across projects, MIS, dashboards and operational execution.

NOTE

We receive a large number of applications for our opportunities. If you do not hear from us within one week, please assume that your profile has not been shortlisted for this particular opportunity.

Crescendo Global does not discriminate on the basis of gender, gender identity, caste, religion, region, disability, sexual orientation or marital status.