Backend Operations Manager

The Millennium School; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

The Millennium School in Gurugram is seeking a Backend Operations Manager to ensure smooth execution of student lifecycle processes, financial operations, and center compliance. The role requires strong organization, attention to detail, and cross-functional coordination across academic, financial, and operational domains.

Key duties include managing student documentation, onboarding, fee collection, attendance data integrity, MIS reporting, and supporting staff with tech handholding while

Qualifications

• Graduate/Postgraduate in Business Administration, Operations, or related field.
• 3+ years of experience in operations management.
• Proficiency in MIS tools, ERP systems, and MS Office.

Responsibilities

• Manage student documentation and records accuracy.
• Drive student app adoption and onboarding.
• Oversee enrollment processes and timely onboarding.
• Oversee fee collection, reconciliation, and reporting.
• Monitor attendance records and data integrity.
• Implement retention strategies to improve student engagement.
• Handle refund processing with accuracy and compliance.
• Provide tech handholding and support to staff and students.
• Coordinate supply chain management for academic and operational needs.
• Manage franchise share processing and timely settlements.
• Ensure adherence to Center Operation SOPs.
• Address and resolve student grievances promptly.
• Prepare and maintain MIS reports for management review.

Skills

Operations management

Analytical skills

ERP systems

MS Office

Communication

Stakeholder management

Education

Graduate/Postgraduate in Business Administration or related field

Tools

MIS tools

ERP systems

MS Office

Job description

Role: Backend Operations Manager

Location: Gurugram

Experience: 3+ years

Employment Type: Full-time

Industry: Edtech / Education

The Backend Operations Manager will be responsible for ensuring seamless execution of student lifecycle processes, financial operations, and center compliance. This role demands strong organizational skills, attention to detail, and the ability to manage cross-functional coordination across academic, financial, and operational domains.

Key Responsibilties:

• Manage student documentation and ensure accuracy of records.
• Drive student app adoption and monitor usage effectiveness.
• Oversee student enrollment processes and ensure timely onboarding.
• Supervise fee collection, reconciliation, and reporting.
• Monitor attendance records and ensure data integrity.
• Implement retention strategies to improve student engagement.
• Handle refund processing with accuracy and compliance.
• Provide tech handholding and support to staff and students.
• Coordinate supply chain management for academic and operational needs.
• Manage franchise share processing and ensure timely settlements.
• Ensure adherence to Center Operation SOPs.
• Address and resolve student grievances promptly and effectively.
• Prepare and maintain MIS reports for management review.

Qualifications & Skills

• Graduate/Postgraduate in Business Administration, Operations, or related field.
• 3+ years of experience in operations management, preferably in education or service industries.
• Strong analytical and problem-solving skills.
• Proficiency in MIS tools, ERP systems, and MS Office.
• Excellent communication and stakeholder management abilities.
• Ability to work under pressure and manage multiple priorities.