Manager

Credence Global Solutions; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Credence Global Solutions is seeking a seasoned Training Leader to shape the medical coding training strategy and oversee end-to-end program delivery. You will coordinate with department heads, design learning plans, and drive audits to ensure compliant and effective training across the organization.

The role demands 10+ years in training or QA, strong leadership, LMS expertise, and proficiency with data reporting.

Qualifications

• 10+ years in training, operations, or QA with focus on process training.
• 2+ years people management in an assistant manager role.
• Deep knowledge of Medical Coding processes and regulations.
• Experience using LMS to design and track training programs.
• Bachelor's degree from any stream.
• CPC certification from AAPC.
• Strong process mapping and knowledge-management skills.
• Excellent cross-functional collaboration with Ops, Product, IT.
• Lean, Six Sigma, PMP certifications preferred.
• Exceptional verbal and written communication.

Responsibilities

• Contribute to training strategy and prioritize resources.
• Plan, coordinate, and deliver against objectives with cross-team links.
• Engage with Heads of Departments to align induction, training, and rewards.
• Run learning engagements with clients, needs analysis and audits.
• Manage SOPs and knowledge base, ensure up-to-date documentation.
• Monitor performance metrics and drive improvements in SLAs and QA.
• Mentor process training team and present monthly business reviews.
• Oversee budget and resources for technology, materials, and personnel.

Skills

Medical coding

LMS proficiency

Process mapping

Stakeholder management

Data reporting

Training design

Education

Bachelor's degree

Tools

MS PPT

MS Excel

Job description

Training

Job Roles & Responsibilities

• Strategic Leadership: Contribute to the organization’s Medical coding training strategy by providing recommendations on focus areas, required resources, and strategic priorities. Play a key role in shaping the training vision for the organization.
• Organization and Project Management: Demonstrate excellent organization and project management skills, including planning, coordinating, negotiating, and delivering against objectives. Establish effective cross-team relationships and prioritize initiatives to ensure successful execution.
• Stakeholder Engagement: Coordinate closely with Heads of Departments to establish linkages between employee induction, training, performance management, and rewards.
• Learning Engagements: Run learning engagements with clients, driving needs analysis, creating learning plans, executing programs, and conducting audits.
• Process Enhancement and Branding: Strengthen internal processes for branding, needs identification, facilitator management, and reporting dashboards. Identify opportunities for process improvements and drive implementation projects.
• Budgeting and Resource Allocation: Develop and manage the training budget, ensuring optimal utilization of resources and aligning with organizational financial goals. Allocate resources efficiently, including technology, materials, and personnel.
• Technology Integration: Demonstrate technology savvy, interacting with external vendors on technical aspects of solutions.
• Performance Monitoring and Improvement: Implement all training courses as per scheduled timelines. Ensure efficiency and effectiveness standards are consistently maintained in the Process Training team. Identify opportunities and drive initiatives to improve SLAs and C-SAT.
• Training Documentation and Compliance: Ensure documentation and relevance of training content. Ensure audit compliance (Internal & External).
• Team Management and Review: Mentor and conduct weekly monthly reviews of process training team members. Prepare and present Training Weekly/Monthly/Quarterly business review.
• Content & Knowledge Management: Oversee SOPs and Documentation: Manage the end-to-end lifecycle of process documentation, ensuring all Standard Operating Procedures (SOPs), job aids, and process maps are accurate, up-to-date, and accessible. Manage the Knowledge Base: Drive the adoption and optimization of the internal Knowledge Management System (KMS) to provide employees with real-time, in-the-workflow support.
• Quality, Metrics & Continuous Improvement: Drive Operational Metrics: Measure the success of training not just by completion, but by operational impact (e.g., reduced error rates and higher QA scores). Continuous Improvement (Kaizen): Utilize methodologies like Lean or Six Sigma to identify process inefficiencies during the training design phase and provide feedback to the Operations team for process optimization. Closed-Loop Feedback: Establish a tight feedback loop with the Quality Assurance (QA) team to immediately address process deviations with targeted retraining or documentation updates.

Candidate Requirements

• Experience: 10+ years of experience in training, operations, or quality assurance, with a heavy emphasis on process training.
• People Management: 2+ years of people management experience in Assistant manager role, leading teams of trainers in a fast-paced operational environment. Proven experience managing training for complex workflows, software rollouts, and strict compliance/regulatory environments.
• Domain Knowledge: In-depth knowledge on Medical Coding processes, showcasing a comprehensive understanding of industry best practices, compliance standards, and relevant regulations.
• Technical Skills: Substantial experience in utilizing Learning Management System (LMS) tools to design, manage, and track training programs. Proficiency in MS PPT, MS Excel, including the ability to create and analyze data reports to inform training strategies.
• Education: Bachelor's degree from any stream.
• Certifications: CPC certification from AAPC.
• Core Competencies: Strong understanding of process mapping and knowledge management architecture. Highly analytical mindset with the ability to connect training interventions to hard operational data and QA metrics. Excellent cross-functional collaboration skills, specifically with Operations, Product, and IT teams. Preferred: Certifications in process improvement methodologies (e.g., Lean, Six Sigma, PMP) or project management.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate complex information clearly and concisely. Strong interpersonal skills to foster effective communication within the training team and with stakeholders.
• Analytical Skills: Strong analytical skills, demonstrated by the ability to analyze performance metrics, identify trends, and implement targeted improvement strategies.
• Leadership Qualities: Proven leadership qualities, including the ability to motivate and inspire a team to achieve training objectives. A strategic mindset with the capability to align training initiatives with broader organizational goals.
• Adaptability: Demonstrated adaptability in training approaches, accommodating various learning styles and adjusting strategies to meet evolving business needs.
• Continuous Learning: Commitment to continuous learning, staying updated on industry trends, new regulations, and incorporating the latest best practices into training programs.
• Strategic Thinking: Strategic thinking with the ability to align training initiatives with organizational goals.

Position Requirement

• Working Days: Mon to Fri (Fixed Off on Sat and Sun)
• Working hours: 9 (1hr break included)
• Shift Timing: Day to US Shifts (Flexible with Shift)