MANAGER

Innoval Global Solutions

Maharashtra

On-site

INR 1,500,000 - 2,500,000

Full time

14 days+

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Job summary

Innoval Global Solutions seeks a seasoned Training Leader to shape the medical coding training strategy, collaborate with heads of departments, and drive end-to-end learning programs. You will supervise a team of trainers, manage resources, and ensure adherence to quality and compliance in fast-paced environments.

The role requires deep expertise in LMS, data-driven training design, and strong cross-functional collaboration with Operations, IT, and Product teams.

Qualifications

10+ years of experience in training, operations, or quality assurance with emphasis on process training.
2+ years of people management as Assistant manager or similar role.
Proven experience managing training for complex workflows, software rollouts, and compliance environments.
CPC certification from AAPC is preferred.
Strong ability to map processes and align training with QA metrics.

Responsibilities

Contribute to training strategy and vision across the organization.
Run learning engagements with clients, needs analysis, and training plans.
Mentor and review process training team members with weekly/monthly sessions.
Oversee SOPs, knowledge management, and training documentation.
Manage budgeting and resource allocation for training initiatives.

Skills

LMS tools

MS PowerPoint

MS Excel

Data reporting

Cross-functional collaboration

Leadership

Lean Six Sigma

PMP

Education

Bachelor’s degree

Tools

Learning Management System (LMS)

Job description

L. Strategic Leadership

Contribute to the organization’s Medical coding training strategy by providing recommendations on focus areas, required resources, and strategic priorities. Play a key role in shaping the training vision for the organization.

Training

Job Roles & Responsibilities

L. Strategic Leadership

L. Organization And Project Management

Demonstrate excellent organization and project management skills, including planning, coordinating, negotiating, and delivering against objectives. Establish effective cross-team relationships and prioritize initiatives to ensure successful execution.

L. Stakeholder Engagement

Coordinate closely with Heads of Departments to establish linkages between employee induction, training, performance management, and rewards.

L. Learning Engagements

Run learning engagements with clients, driving needs analysis, creating learning plans, executing programs, and conducting audits.

L. Process Enhancement And Branding

Strengthen internal processes for branding, needs identification, facilitator management, and reporting dashboards. Identify opportunities for process improvements and drive implementation projects.

l. Budgeting and Resource Allocation

Develop and manage the training budget, ensuring optimal utilization of resources and aligning with organizational financial goals. Allocate resources efficiently, including technology, materials, and personnel.

L. Technology Integration

Demonstrate technology savvy, interacting with external vendors on technical aspects of solutions.

L. Performance Monitoring And Improvement

Implement all training courses as per scheduled timelines. Ensure efficiency and effectiveness standards are consistently maintained in the Process Training team. Identify opportunities and drive initiatives to improve SLAs and C-SAT.

L. Training Documentation And Compliance

Ensure documentation and relevance of training content.

Ensure audit compliance (Internal & External).

L. Team Management And Review

Mentor and conduct weekly monthly reviews of process training team members.

Prepare and present Training Weekly/Monthly/Quarterly business review.

l. Content & Knowledge Management

Oversee SOPs and Documentation: Manage the end-to-end lifecycle of process documentation, ensuring all Standard Operating Procedures (SOPs), job aids, and process maps are accurate, up-to-date, and accessible.

Manage the Knowledge Base: Drive the adoption and optimization of the internal Knowledge Management System (KMS) to provide employees with real-time, in-the-workflow support.

l. Quality, Metrics & Continuous Improvement

Drive Operational Metrics: Measure the success of training not just by completion, but by operational impact (e.g., reduced error rates and higher QA scores).

Continuous Improvement (Kaizen): Utilize methodologies like Lean or Six Sigma to identify process inefficiencies during the training design phase and provide feedback to the Operations team for process optimization.

Closed-Loop Feedback: Establish a tight feedback loop with the Quality Assurance (QA) team to immediately address process deviations with targeted retraining or documentation updates.

Candidate Requirements

L. Experience

10+ years of experience in training, operations, or quality assurance, with a heavy emphasis on process training.
2+ years of people management experience in Assistant manager role, leading teams of trainers in a fast-paced operational environment.
Proven experience managing training for complex workflows, software rollouts, and strict compliance/regulatory environments.

L. Domain Knowledge

In-depth knowledge on Medical Coding processes, showcasing a comprehensive understanding of industry best practices, compliance standards, and relevant regulations.

L. Technical Skills

Substantial experience in utilizing Learning Management System (LMS) tools to design, manage, and track training programs.
Proficiency in MS PPT, MS Excel, including the ability to create and analyze data reports to inform training strategies.

L. Education

Bachelor’s degree from any stream

L. Certifications

CPC certification from AAPC

l. Core Competencies

Strong understanding of process mapping and knowledge management architecture.

Highly analytical mindset with the ability to connect training interventions to hard operational data and QA metrics.

Excellent cross-functional collaboration skills, specifically with Operations, Product, and IT teams.

Preferred: Certifications in process improvement methodologies (e.g., Lean, Six Sigma, PMP) or project management.

L. Communication Skills

Exceptional verbal and written communication skills, with the ability to articulate complex information clearly and concisely. Strong interpersonal skills to foster effective communication within the training team and with stakeholders.

L. Analytical Skills

Strong analytical skills, demonstrated by the ability to analyze performance metrics, identify trends, and implement targeted improvement strategies.

L. Leadership Qualities

Proven leadership qualities, including the ability to motivate and inspire a team to achieve training objectives. A strategic mindset with the capability to align training initiatives with broader organizational goals.

L. Adaptability

Demonstrated adaptability in training approaches, accommodating various learning styles and adjusting strategies to meet evolving business needs.

L. Continuous Learning

Commitment to continuous learning, staying updated on industry trends, new regulations, and incorporating the latest best practices into training programs.

L. Strategic Thinking