Manager

Tech Mahindra; Mumbai; On-site; INR 2,800,000 - 4,600,000; Full time

Job summary

Tech Mahindra in Mumbai is seeking a Manager, Business Intelligence & Analytics to lead analytics for the contact centre. You will design and automate dashboards, drive AI-enabled insights and manage a high-performing BI team.

You will collaborate across Operations, Commercial, Finance and IT, engage with UK clients, ensure data governance and timely delivery of reports in a cloud-based environment.

Qualifications

• 7-10 years of experience in BI, MIS or Data Analytics.
• Strong expertise in MS SQL, Python, and Advanced Microsoft Excel.
• Hands-on experience with Power BI, Tableau or similar BI and visualization platforms.
• Exposure to AI-enabled analytics, Microsoft Copilot, Power Automate, GenAI or Intelligent Automation solutions.
• Experience working with cloud platforms (Azure, AWS or GCP).
• Proven experience managing UK/international client relationships and stakeholder management.
• Strong people management experience leading analytics teams.
• Excellent collaboration, stakeholder engagement, presentation and analytical skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead BI & Analytics reporting for Contact Centre Operations.
• Design, develop, automate and optimize dashboards for performance.
• Build and maintain relationships with Onshore, Offshore and UK stakeholders.
• Collaborate with Operations, Commercial, Finance, IT and Client teams to deliver reporting solutions.
• Drive reporting automation using MS SQL, Python, Excel, BI tools and AI features.
• Champion AI analytics initiatives including Copilot, Power Automate and GenAI.
• Manage cloud-based reporting environments with IT for data availability and security.
• Ensure data integrity, governance and timely delivery of daily/weekly/monthly reports.
• Lead, coach and develop a high-performing BI/MIS team.
• Engage with senior leadership and client stakeholders to influence decisions.
• Identify opportunities for process improvement and standardization.

Skills

MS SQL

Python

Advanced Excel

Power BI

Tableau

AI analytics

Cloud platforms

Stakeholder mgmt

Leadership

Data governance

Tools

Power BI

Tableau

Azure

AWS

GCP

Job description

Manager Business Intelligence & Analytics (BI&A)

Location: Mumbai (Malad)

Experience: 7-10 Years

Key Responsibilities

• Lead and manage Business Intelligence & Analytics reporting for Contact Centre Operations.
• Design, develop, automate and optimize operational and commercial performance dashboards.
• Build and maintain strong relationships with Onshore, Offshore and UK client stakeholders, acting as a trusted analytics partner to drive business decisions.
• Collaborate cross-functionally with Operations, Commercial, Finance, IT and Client teams to deliver high-quality reporting solutions and business insights.
• Drive reporting transformation and automation using , MS SQL, Python, Advanced Excel, BI tools and AI-enabled solutions.
• Champion AI-driven analytics initiatives, including Microsoft Copilot, Power Automate, GenAI solutions and self-service reporting.
• Manage cloud-based reporting environments and coordinate with IT teams to ensure data availability, platform stability, security and performance.
• Ensure data integrity, governance and the timely delivery of daily, weekly and monthly business reports.
• Lead, coach and develop a high-performing team of BI/MIS Analysts, fostering collaboration, innovation and continuous improvement.
• Engage confidently with senior leadership and client stakeholders, presenting insights and influencing data-driven business decisions.
• Identify opportunities for process improvement, reporting standardization and operational efficiency through automation and analytics.

Required Skills

• 7-10 years of experience in Business Intelligence, MIS or Data Analytics.
• Strong expertise in MS SQL , Python, and Advanced Microsoft Excel.
• Hands-on experience with Power BI, Tableau or similar BI and visualization platforms.
• Exposure to AI-enabled analytics, Microsoft Copilot, Power Automate, GenAI or Intelligent Automation solutions.
• Experience working with cloud platforms (Azure, AWS or GCP) and managing cloud-hosted reporting environments.
• Proven experience managing UK/international client relationships with exceptional stakeholder management and communication skills.
• Strong people management experience with the ability to lead, mentor and develop high-performing analytics teams.
• Excellent collaboration, stakeholder engagement, presentation, analytical and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced, client-focused environment.

Preferred:

• Experience in Telecom, Contact Centre or BPO Analytics.
• Strong understanding of KPI reporting, operational performance dashboards and commercial analytics.
• Experience driving BI transformation, reporting automation and AI adoption initiatives.