Manager

Gus Education (India) Llp; India; On-site; INR 900,000 - 1,700,000; Full time

Benefits offered by this job

Cab facilities to workplace

Medical insurance

Leave package 45 days

Job summary

GUS Education India (GEI) is seeking a Manager - Quality / Non-Teaching & Assessment Scheduling to lead scheduling operations across university campuses. You will drive quality excellence, CI processes, course development, and governance while managing non-teaching and external bookings.

The role reports to the Head of Timetabling and will oversee a team to optimise schedules, resolve conflicts, and ensure strategic alignment with institutional needs.

Qualifications

• Bachelor's degree or equivalent required
• Law/Business/Admin subject area desired
• Customer Service training advantageous

Responsibilities

• Oversee university scheduling operations across Course & Campus Areas
• Quality Excellence & CI operational processes, framework & audit
• Manage Non-Teaching & External Bookings
• Oversee Assessment Scheduling
• Course Development & Change Management & Academic Governance

Skills

Virtual platforms

Communication skills

Telephone manners

Interpersonal skills

Team player

Attention to detail

Time management

Initiative

Education

Bachelor's degree or equivalent

Law/Business/Admin subject area

Customer Service training

Job description

Quality Assurance System and Monitoring Direct people management & recruiting People Management Stakeholder and People Management

Graduation/Equivalent Course

Working Language

Job Description

JOBDESCRIPTION

JobTitle

Manager - Quality / Non-Teaching & Assessment Scheduling

Date

10-Sept-24

Function

Scheduling Operations

Head of Timetabling

ReportingTo

JDApprovedby

Director Scheduling

Brand

ULAW

WorkLocation

About GUS Education India (GEI)

GUS Education India (GEI) is the education arm of Global University Systems, a leading European Education conglomerate. Established in 2017, GEI boasts a portfolio of over 35 Institutions and collaborates with prestigious universities and institutions worldwide, offering educational services that enhance their operations and impact.

Nature of The Job

• The manager has a level II position in the organizational hierarchy, reporting directly to the University Services COE Lead.
• The role is responsible to oversee University scheduling operations across Course & Campus Areas
• Quality Excellence & CI Operational Processes, Framework & Audit
• Non-Teaching & External Bookings
• Assessment Scheduling
• Course Development & Change Management & Academic Governance

JobPurpose

To oversee scheduling operations across all university campuses with a focus on Quality Excellence and CI – Operational Processes, Framework & Audit. Set objectives, guide and lead the team, and ensuring effective communication. To develop and maintain schedules, resolve conflicts, and collaborate with departments to align schedules with organizational needs. The role involves analyzing data to optimize resources, using scheduling tools for accuracy, ensuring policy compliance, and providing regular reports. Continuous improvement and process optimization are key, requiring strong organizational, analytical, and leadership skills to manage multiple tasks and priorities efficiently.

Organizational Structure

Manager Quality & Non-Teaching / Assessment

19 Team Members

Key Accountability

Actions

Process Knowledge

• To further all round knowledge in both business school & other schools
• The role is responsible to oversee University scheduling operations across Course & Campus Areas
• Quality Excellence & CI Operational Processes, Framework & Audit
• Non-Teaching & External Bookings
• Assessment Scheduling
• Course Development & Change Management & Academic Governance

Colleague Support

• Maintain & Provide support across a selected number of departments including Hyderabad colleagues.
• Deputise and work in tandem with Manager – Reporting & Data Systems

Stake Holder Management

• Continue and maintain working relationships with Onshore stakeholders

Training & Development

• Build knowledge on all schools that support the University.

Team Management

• Provide managerial support for colleagues across all scheduling departments & projects that you are assigned too.

Desired Profile

Qualification

• Bachelor's degree or equivalent
• Law/Business/Admin Subject area (desired)
• Customer Service training

Skills

• Virtual platform capability (zoom, teams etc)
• Excellent oral and written communication skills
• Professional telephone manner
• Reliability and professionalism always
• Ability to work well with a wide range of people and environments.
• Proactive in approach and able to use own initiative.
• Team player
• Flexible approach to work
• Excellent interpersonal skills
• Self-motivated
• Able to deal with high volumes of tasks simultaneously.
• Meticulous attention to detail
• Organised/Methodical
• Able to deal calmly with difficult situations.
• A willingness to adopt a flexible approach to work particularly concerning meeting time limits and time frames for advising.
• Able to maintain a high level of confidentiality.
• A willingness to undergo training and development pertinent to the post

Relevant

Experience

• Experience of 8 -10 working in a busy office administration role
• Experience of working on scheduling or timetabling in a large University or Higher Education provider would be highly desirable

GUS Values

• GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.
• There is an expectation that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, safety policies of the company.
• At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.
• This role is a full-time position with a competitive salary and benefits package.
• The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
• To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometers radius.
• The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 10 days of medical leave, 6 days of casual leave, 18 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totaling to 45 days’ time off in a year.