Manager

Cognizant; Chennai District, Bengaluru; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Cognizant in India is seeking a Licensing Operations Specialist to manage ServiceNow licensing, entitlement validation, and pricing recommendations. You will work with Sales, Presales and Legal to ensure accurate quotes and compliant commercial terms.

The role emphasizes data accuracy, governance, and automation, with support during peak periods and occasional US-hours overlap.

Qualifications

• Experience in software licensing, SaaS pricing, and renewals.
• Strong understanding of ServiceNow licensing models and subscriptions.
• Experience preparing pricing analyses, licensing documentation, and licensing support materials.
• Proficient in spreadsheets, data validation, and reporting.
• Excellent attention to detail and stakeholder management.
• Willingness to work during US business hours.

Responsibilities

• Support ServiceNow licensing activities including product mapping, SKU identification, entitlement validation, and licensing recommendations.
• Partner with sales and presales to address licensing inquiries, customer requirements, renewal analyses, and commercial requests.
• Prepare pricing worksheets, quote comparisons, renewal analyses, and commercial documentation with validated quantities and terms.
• Assist with contract documentation, approval tracking, and maintenance of audit-ready records.
• Monitor licensing requests, track actions, prepare operational reports, and contribute to process improvements.

Skills

Software licensing

SaaS pricing

Quote operations

Software asset management

Renewals

Commercial operations

ServiceNow licensing

Subscriptions

Entitlement management

Contracting processes

Pricing analyses

Quote comparisons

Commercial documentation

Licensing support materials

Spreadsheets

Data validation

Reporting

Tracking tools

Documentation management

Attention to detail

Communication

Stakeholder management

Multitasking

Education

Bachelor's degree or equivalent experience

Tools

ServiceNow

Job description

Role & responsibilities

• Support ServiceNow licensing activities including product mapping, SKU identification, entitlement validation, and licensing recommendations.
• Partner with sales and presales teams to address licensing inquiries, customer requirements, subscription renewals, and commercial requests.
• Prepare pricing worksheets, quote comparisons, renewal analyses, and commercial documentation while validating quantities, contract terms, and pricing assumptions.
• Assist with contract documentation, approval tracking, version control, and maintenance of audit-ready records related to licensing and subscription agreements.
• Monitor licensing requests, track open actions, prepare operational reports, and contribute to process improvement, governance, and automation initiatives.

Preferred candidate profile

• Experience in software licensing, SaaS pricing, quote operations, software asset management, renewals, commercial operations, or related functions.
• Good understanding of ServiceNow licensing models, subscriptions, pricing structures, entitlement management, and contracting processes.
• Experience preparing pricing analyses, quote comparisons, commercial documentation, and licensing support materials.
• Strong proficiency with spreadsheets, data validation, reporting, tracking tools, and structured documentation management.
• Excellent attention to detail, communication, stakeholder management, and the ability to manage multiple priorities in a fast-paced environment.
• Bachelors degree or equivalent experience.
• Willingness to work during US business hours and provide extended support during critical business periods.

These Will Help You Stand Out

• Knowledge of Managed Service Provider (MSP) licensing models and governance processes.
• Experience supporting software renewals, subscription management, and entitlement compliance programmes.
• Familiarity with commercial contract review processes and cross-functional collaboration with legal, procurement, and finance teams.
• Understanding of software asset management practices and licensing optimisation strategies.
• ServiceNow platform knowledge, certification, or related software asset management experience.