Application Support Engineer

Accenture in India; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A leading consulting firm in Gurugram is looking for an Application Support Engineer to solve issues in critical business systems. Candidates should have a solid background in software license management and familiarity with tools like ServiceNow and Flexera. The position requires a minimum of 3 years of experience and 15 years of full-time education. The role involves maintaining licensing information, analyzing agreements, and ensuring compliance across deployments, ideally suited for mid-senior level professionals.

Qualifications

• Minimum 3 years of experience in software license management.
• Experience in handling software license requests and performing technical validation.
• Good understanding of publisher contracts, license metrics, and product use rights.

Responsibilities

• Maintain software publisher licensing information.
• Analyze software licensing agreements and create summaries.
• Develop software license management policies and procedures.
• Respond to customer queries on software licensing.
• Drive stakeholder meetings and projects.

Skills

Software License Management

ServiceNow Software Asset Management (SAM)

Education

15 years full time education

Tools

ServiceNow SAM Pro

Flexera

SNOW SLM

Job description

Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills

• Software License Management

Good to have skills

• ServiceNow Software Asset Management (SAM)

Minimum Experience: 3 Years

Educational Qualification: 15 years full time education

Key Responsibilities

• Maintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments).
• Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements.
• Import licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others).
• Update software entitlement and agreement information into the SAM tool.
• Maintain accurate records of software licenses and related assets, ensuring compliance with licensing agreements and regulations.
• Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards.
• Maintain software installation records in SAM tool and perform product normalization.
• Perform license reconciliation in SAM tool.
• Work with internal stakeholders to ensure deployment of software applications are compliant and, if not, work with the stakeholders to remediate non-compliance.
• Respond to customer queries on software licensing.
• Create customized reports and recommendations to report on SAM function activities.
• Identify cost savings and license re-harvesting opportunities.
• Drive periodic or ad-hoc stakeholder and project meetings.

Technical Experience

• Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica).
• Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM.
• Good understanding of publisher contracts, license metrics and product use rights.
• Experience in creation of entitlements, license overview report and contracts.
• Experience in handling software license requests and performing technical validation.

Professional Attributes

• Excellent communication skills.
• Expert knowledge in MS Office applications (Excel & PowerPoint).
• Ability to work in a team environment.
• Must have Skills: Software licensing & Software Asset Management Tools.
• Good to Have Skills: Analytical and Communication Skills.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Information Technology

Industries

Software Development