Job Description – Sales Executive
Department: Sales & Marketing
Designation: Sales Executive
Location: Signature Club Resort
Reporting To: Sales Manager / Director of Sales
Job Purpose
To drive revenue by generating new business, maintaining existing client relationships, promoting the resort’s facilities and services, and achieving assigned sales targets.
Key Responsibilities
- Business Development Identify and develop new corporate, leisure, MICE and group business opportunities.
- Client Acquisition Generate leads through calls, emails, references, networking and market visits.
- Client Relationship Maintain strong relationships with existing clients and ensure repeat business.
- Sales Calls & Visits Conduct regular client meetings, sales calls and market visits to promote the resort.
- Revenue Generation Achieve monthly and annual sales targets as assigned by the management.
- Resort Promotion Promote rooms, banquets, restaurants, events, memberships and other resort facilities.
- Corporate Sales Develop relationships with corporates, travel agencies, event companies and other potential business partners.
- MICE & Events Generate leads for conferences, meetings, weddings, social events and group bookings.
- Enquiries & Follow-up Respond to enquiries promptly and ensure regular follow-up until conversion.
- Sales Coordination Coordinate with Front Office, F&B, Banquets and other departments to ensure smooth execution of confirmed business.
- Market Intelligence Monitor competitor activities, market trends, pricing and business opportunities.
- Reporting Maintain daily sales calls, lead pipeline, client database and submit regular sales reports.
- Collections Coordinate with clients and internal teams for timely payment and outstanding follow-up, where required.
- Guest/Client Feedback Collect client feedback and coordinate with relevant departments for resolution of concerns.
Candidate Profile
- Graduate in Hotel Management, Business Management, Sales & Marketing or a related field.
- 1-3 years of experience in hotel/resort sales, preferably in corporate, MICE or hospitality sales.
- Good communication and interpersonal skills.
- Strong negotiation and convincing skills.
- Target-oriented and proactive approach.
- Good knowledge of the local market and corporate client segment.
- Willingness to travel for client meetings and business development.
- Basic knowledge of MS Office and CRM/sales reporting tools.
Key Competencies
- Business Development
- Client Relationship Management
- Negotiation Skills
- Communication Skills