Managed Services Practice Head

One World - Human Capital Management; Gurugram District; On-site; INR 2,000,000 - 3,000,000; Full time

Job summary

A leading IT services company seeks a Head of Managed Services Practice to lead and innovate its global operations. The role demands deep expertise in IT service delivery, GCC setup, and a strong leadership track record, offering an opportunity to influence across industries and drive significant impact.

Qualifications

• 15+ years in IT services with proven leadership.
• Strong expertise in managed services and global delivery.
• Proven P&L and people management experience.

Responsibilities

• Lead global IT services delivery including managed services.
• Drive presales, RFP/RFI responses, and solution design.
• Setup and scale GCCs with governance and operational strategy.

Skills

ITIL

ServiceNow

AWS

Azure

GCP

presales

client engagement

Education

Certifications: ITIL, PMP/Agile/Scrum, Cloud

Tools

observability tools (Datadog, Splunk)

Job description

1 week ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Title: Head – Managed Services Practice (Global Role)

Location: Gurugram, HY

Job Type: Full-Time | Senior Leadership

About the Role:

Our client, an IT services organisation, is seeking a strategic and experienced Head of Managed Services Practice to lead and scale our global managed services and IT staff augmentation operations. The ideal candidate brings deep experience in GCC setup, P&L ownership, solutioning, and driving high-impact IT service delivery.

Key Responsibilities:

• Lead global IT services delivery, including managed services and staff augmentation.
• Drive presales, RFP/RFI responses, and solution design.
• Set up and scale GCCs with governance, hiring, and operational strategy.
• Build high-performing technical teams and define delivery frameworks.
• Drive automation, cloud adoption, and observability integrations..
• Own financials, pricing models, and revenue growth.

Key Requirements:

• 15+ years in IT services, with proven leadership in global delivery and managed services.
• Strong expertise in ITIL, ServiceNow, AWS/Azure/GCP, observability tools (Datadog, Splunk, etc.)
• Experience in presales, client engagement, and C-level stakeholder management.
• Proven P&L and people management experience.
• Certifications: ITIL, PMP/Agile/Scrum, Cloud (preferred).

Performance Metrics:

• Revenue & profitability growth.
• Client satisfaction (CSAT).
• Team utilisation and delivery excellence.

Why Join Us?

Opportunity to build and lead a global tech practice, innovate with emerging technologies, and work with top-tier clients across industries.

#HeadOfManagedServices #ITLeadership #ITPracticeHead #ManagedServices #HeadOfManagedServices #ITLeadership #ITPracticeHead #ManagedServices #ITServices #TechLeadership #CloudComputing #DigitalTransformation #ServiceNowJobs #AWSJobs #AzureJobs #Observability #GurgaonJobs #HaryanaJobs #JobsInGurgaon #LeadershipRolesIndia #SeniorLevelJobs #NowHiring #ExecutiveSearch #LeadershipHiring #HiringAlert #ApplyNow

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Human Resources Services

Referrals increase your chances of interviewing at One World HR by 2x

Get notified about new Head of Managed Services jobs in Gurugram, Haryana, India.

Head of Commercial Project Management Office

Head of Health & Safety, Materials Solutions Division (m/f/d)

Head-Marketing, Laboratory Solutions, IMEA

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.