Client Services Manager

Acclaim Consultants

Bengaluru

On-site

INR 1,000,000 - 1,500,000

Full time

14 days+

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Job summary

Acclaim Consultants is seeking an experienced Client Services Manager to lead client relationships and oversee recruitment operations for a prestigious global client. With 14-18 years of relevant experience, you will drive recruitment strategies, manage teams, and ensure exceptional service delivery. This full-time role offers the opportunity to thrive in a dynamic environment while enhancing client satisfaction through tailored recruitment solutions.

Qualifications

14-18 years' experience as Client Service Manager or similar role in RPO.
Strong understanding of end-to-end recruitment processes.
Proficient in recruitment software.

Responsibilities

Build and maintain client relationships as the main contact for recruitment-related matters.
Oversee end-to-end recruitment processes and monitor key performance metrics.
Lead a team of recruitment professionals ensuring high performance.

Skills

Client Relationship Management

Recruitment Delivery

Team Management

Analytical Skills

Communication

Education

Bachelor’s degree in human resources, Business Administration

Master's degree

Tools

Applicant Tracking Systems (ATS)

Job description

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Direct message the job poster from Acclaim Consultants

AGM-Talent Acquisition at Acclaim Consultants

##Acclaim Consultants is looking for a Client Services Manager for an Esteemed client in Global Total Workforce Solutions

Years of Experience: 13-17 Years

Must have experience in RPO, Recruitment Deliver,y and Operations

**** Preference for Immediate Joiners

Responsibilities:

1.Client Relationship Management:

Build and maintain strong relationships with assigned clients, serving as the main point of contact for all recruitment-related matters.
Understand clients' talent acquisition needs, business objectives, and recruitment challenges to provide tailored solutions.
Conduct regular client meetings and check-ins to ensure client satisfaction, address concerns, and identify opportunities for improvement.
Collaborate with internal teams to develop and implement strategies that align with clients' recruitment goals.

2.Recruitment Delivery and Operations:

Oversee end-to-end recruitment processes, ensuring timely and quality delivery of services.
Work closely with recruitment teams to understand client requirements, establish recruitment strategies, and set realistic expectations.
Monitor and track recruitment metrics and Key Performance Indicators (KPIs) to ensure service level agreements (SLAs) are met or exceeded.
Identify areas for process improvement and efficiency gains, implementing best practices and innovative solutions to enhance recruitment outcomes.

Team Management and Leadership:

Lead a team of recruitment professionals, providing guidance, coaching, and performance feedback.
Foster a collaborative and high-performing team culture, promoting professional development and engagement.
Conduct regular team meetings and training sessions to ensure alignment and knowledge sharing.
Manage workload distribution, ensuring optimal resource allocation and effective utilization.

Client Reporting and Data Analysis:

Prepare and present regular reports to clients, highlighting recruitment metrics, progress, and key insights.
Analyze recruitment data and trends to identify patterns, challenges, and opportunities for improvement.
Use data-driven insights to make informed decisions, develop strategies, and optimize recruitment processes.

Requirements:

Bachelor’s degree in human resources, Business Administration, or a related field. Master's degree is a plus.
Proven experience (14-18 years) as a Client Service Manager, Account Manager, or similar role in the RPO industry, preferably from IT recruitment experience
Strong understanding of end-to-end recruitment processes and best practices.
Excellent client relationship management skills with a customer-centric approach.
Exceptional communication, negotiation, and presentation abilities.
Strong leadership and team management skills, with the ability to motivate and inspire others.
Analytical mindset with the ability to interpret data and make data-driven decisions.
Proactive problem-solving skills and ability to thrive in a fast-paced, deadline-driven environment.
Proficiency in using recruitment software and Applicant Tracking Systems (ATS).
Availability for occasional travel to client sites as needed.

Seniority level