Sales And Marketing Executive

Kensho Hr Solutions; Mumbai City; On-site; INR 600,000 - 900,000; Full time

Job summary

Mehta & Sons, a luxury jewellery retailer in Mumbai, seeks an experienced Sales consultant to welcome customers, understand preferences, and drive end-to-end sales. You will meet personal targets, manage relationships, and promote new collections in a premium showroom environment.

Ideal candidates have at least 3 years in luxury retail, strong English communication, and a client-centric approach with exceptional service standards. Experience with CRM tools and premium product knowledge is a plus.

Qualifications

• Minimum 3 years of luxury retail sales or related luxury industries.
• Experience in jewellery, luxury fashion, premium watches, or luxury hospitality is preferred.
• Excellent English communication and strong customer service orientation.

Responsibilities

• Welcome customers with warmth and professionalism to build trust.
• Understand client needs and recommend jewellery aligning with requirements.
• Achieve individual sales targets while contributing to showroom performance.
• Generate and convert leads via calls, network, and other methods.
• Manage end-to-end sales process including delivery coordination and after-sales service.

Skills

English communication

Interpersonal skills

Customer service

Sales negotiation

CRM software

Digital tools

Education

Postgraduate in marketing, sales, hospitality

Tools

CRM software

Digital tools

Job description

Role & responsibilities

Sales & Customer Experience

• Welcome customers with warmth, professionalism, and confidence.
• Understand customer preferences and recommend jewellery that best suits their requirements.
• Achieve individual sales targets while contributing to overall showroom performance.
• Generate inorganic leads via calling, tapping into personal networks and other creative methods.
• Convert walk-in customers and other leads into successful sales opportunities through consultative selling.
• Handle customer queries, concerns, and objections with empathy and professionalism.
• Ensure orders are delivered end to end on time with utmost care and attention to detail.
• Promote new collections, exclusive launches, and loyalty initiatives.
• Support all team sales as required.

Client Relationship Management

• Build long-term relationships with existing and prospective customers.
• Conduct timely follow-ups for repeat purchases, festive occasions, anniversaries, and referrals.
• Maintain accurate customer records and update CRM systems regularly.
• Schedule appointments and proactively engage clients through calls, WhatsApp, and other communication channels.

Product Expertise

• Develop in-depth knowledge of jewellery, diamonds, gemstones, gold purity, pricing, certifications, and craftsmanship.
• Stay updated on luxury retail trends, customer preferences, and competitor offerings.
• Confidently educate customers on product features, quality standards, and warranties.

Store Operations

• Maintain visual merchandising standards and showroom presentation.
• Assist with inventory management, stock verification, and product display.
• Support packaging, delivery coordination, and after-sales service own your sale end to end.
• Ensure compliance with company policies related to security, inventory, and customer service.

Brand Representation

• Uphold the highest standards of grooming and professional etiquette.
• Deliver an exceptional luxury shopping experience at every customer interaction.
• Represent the Mehta & Sons brand with integrity, sophistication, and attention to detail.

Preferred candidate profile

Education

• Postgraduate in marketing, sales, hospitality preferred (Graduate candidates with exceptional luxury retail/hospitality experience may also be considered).

Experience

• Minimum 3 years of experience in luxury retail sales , luxury marketing or luxury hospitality.
• Prior experience in jewellery, luxury fashion, premium watches, luxury automobiles, hospitality, first class cabin crew or other high-end retail brands will be preferred. Luxury marketing experience is a plus.

Skills & Competencies

• Excellent communication skills in English (additional languages are an advantage).
• Strong interpersonal and relationship-building abilities.
• Client-centric approach with exceptional customer service skills.
• Strong sales and negotiation capabilities.
• Professional appearance and excellent grooming standards.
• Organized, detail-oriented, and proactive.
• Quick learner with the ability to understand premium products.
• Strong problem-solving and objection-handling skills.
• Thrilled about using CRM software and digital tools.

Preferred

• Experience with AI tools such as Claude, Microsoft Copilot, Gemini, or similar productivity tools will be an added advantage.
• Passion for luxury retail and delivering world-class customer experiences.