Looking For Head Operations

SwitchLabs Automobiles PRIVATE LIMITED; Sector 10; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

SwitchLabs Automobiles Pvt. Ltd. is seeking a Head of Operations to lead nationwide fleet operations, charging readiness, and service delivery. You will own operational governance, fleet productivity and scaling while guiding cross-functional teams across India.

The role requires strong P&L management, strategic planning and experience in logistics or EV mobility to drive operational excellence and customer satisfaction.

Qualifications

• Degree in engineering with MBA preferred.
• Experience leading multi-location operations and P&L ownership.
• Track record in logistics/EV mobility or large fleet operations.

Responsibilities

• Own the national operations strategy aligned with annual goals.
• Drive fleet utilization, vehicle uptime and revenue per truck.
• Establish governance across regional clusters and lead teams.
• Ensure customer SLA delivery and executive governance.
• Develop scalable SOPs for dispatch, charging, maintenance and control tower.
• Lead annual operating, manpower and capacity plans.
• Oversee charging infra rollout and vendor relationships.
• Drive safety, compliance and audit readiness.
• Present performance to founders and board.

Skills

Fleet Ops

P&L Management

Network Planning

Telematics

Data Analytics

Budgeting

Vendor Management

Charging Infra

Lean Six Sigma

ERP

Power BI

Advanced Excel

Education

Bachelor's/Master in Mechanical/Automobile/Electrical/Industrial Engineering

MBA in Operations/Supply Chain

Tools

Power BI

ERP

Advanced Excel

KPI Design

Budgeting

Lean Six Sigma

Job description

SwitchLabs Automobiles Pvt. Ltd.Job DescriptionHead of OperationsCompany OverviewSwitchLabs Automobiles Pvt. Ltd.

SwitchLabs Automobiles Pvt. Ltd. is an end-to-end electric heavy commercial vehicle (eHCV) logistics company providing Freight-as-a-Service (FaaS) for enterprise customers. The company operates EV truck fleets, develops charging infrastructure, manages fleet command centres, telematics, battery performance, route optimization, energy management and ESG-focused logistics solutions across India.

Position Summary

The Head of Operations is responsible for the overall operational strategy, profitability, scalability and service delivery of SwitchLabs. The role owns nationwide fleet operations, charging readiness, customer SLA delivery, operational governance, fleet productivity and operational excellence while building a high-performance operations organization.

Key Responsibilities

Own the national operations strategy aligned with annual business goals. Drive fleet utilization, vehicle uptime and revenue per truck. Establish operational governance across all regional clusters. Lead regional operations teams and review performance through structured business reviews. Own customer SLA delivery and executive customer governance. Develop scalable SOPs for dispatch, charging, maintenance and control tower operations. Build annual operating plans, manpower plans and capacity plans. Lead expansion into new operating regions and customer sites. Review operational risks and implement mitigation plans. Drive operational automation through telematics, dashboards and analytics. Define organization-wide KPIs and review mechanisms. Partner with Finance on budgeting, operating cost optimization and working capital. Review fleet productivity, turnaround time and charging efficiency. Lead cross-functional initiatives with Sales, Product, Fleet and Charging teams. Oversee OEM relationships for service quality and uptime improvement. Review charger deployment readiness before fleet deployment. Drive safety, compliance and audit readiness across locations. Mentor future operational leaders and succession planning. Present operational performance to founders and board when required. Champion a culture of ownership, accountability and continuous improvement.

Decision Making Authority

Approve operational policies, manpower allocation, regional resource deployment, fleet deployment priorities, vendor recommendations, escalation decisions and operational CAPEX proposals within delegated authority.

Internal Stakeholders

CEO, COO, Finance, Sales, HR, Fleet Technical Team, Charging Team, Control Tower, Product & Technology

External Stakeholders

Enterprise customers, OEMs, charging partners, logistics partners, vendors, government authorities, insurers and financiers

Required Qualifications

Required Qualifications./ in Mechanical, Automobile, Electrical, Industrial Engineering or equivalent. MBA in Operations/Supply Chain preferred.

Preferred Experience

Preferred Experience4-7 years in logistics, automotive, EV mobility, supply chain or large fleet operations, with at least 4 years leading multi-location teams and owning operational P&L.

Technical Skills

Technical SkillsFleet Operations P&L Management Network Planning Fleet Analytics Power BI Advanced Excel ERP KPI Design Telematics Charging Infrastructure Lean Six Sigma Vendor & Contract Management Budgeting.

Leadership Competencies

Leadership CompetenciesStrategic thinking, executive communication, commercial acumen, change management, coaching, negotiation, stakeholder management and data-driven decision making.

Key KPIs

Fleet Utilization % Vehicle Uptime % Revenue per Truck EBITDA Contribution Cost per Kilometre On-Time In-Full (OTIF) Customer SLA Compliance Charging Uptime Fleet Availability Average Turnaround Time Energy Cost per kWh Safety Incidents Team Productivity Preventive Maintenance Compliance Customer Satisfaction (NPS) Regional Profitability Expansion Readiness Operational Audit Score