Head Of Operations

Switchlabs Automobiles; Sector 10; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

SwitchLabs Automobiles Pvt. Ltd. in Noida is seeking a Head of Operations to lead nationwide fleet operations, charging readiness, and service delivery. You will own KPIs, governance, and cost optimization while building a high‑performance operations organization.

The role requires strategic thinking, strong leadership, and experience in large fleet operations within EV/logistics. Travel and cross‑functional collaboration are expected.

Qualifications

• Must have BE/BTech or equivalent.
• MBA in Operations/Supply Chain preferred.
• 47 years in logistics, automotive, EV mobility, supply chain or large fleet operations.
• Has at least 4 years leading multi-location teams and owning operational P&L.

Responsibilities

• Own the national operations strategy aligned with annual business goals.
• Drive fleet utilization, vehicle uptime and revenue per truck.
• Establish operational governance across all regional clusters.
• Lead regional operations teams and review performance through structured business reviews.
• Own customer SLA delivery and executive customer governance.
• Develop scalable SOPs for dispatch, charging, maintenance and control tower operations.
• Build annual operating plans, manpower plans and capacity plans.
• Lead expansion into new operating regions and customer sites.
• Review operational risks and implement mitigation plans.
• Drive operational automation through telematics, dashboards and analytics.
• Define organization-wide KPIs and review mechanisms.
• Partner with Finance on budgeting, operating cost optimization and working capital.
• Review fleet productivity, turnaround time and charging efficiency.
• Lead cross-functional initiatives with Sales, Product, Fleet and Charging teams.
• Oversee OEM relationships for service quality and uptime improvement.
• Review charger deployment readiness before fleet deployment.
• Drive safety, compliance and audit readiness across locations.
• Mentor future operational leaders and succession planning.
• Present operational performance to founders and board when required.
• Champion a culture of ownership, accountability and continuous improvement.

Skills

Fleet Operations

P&L Management

Network Planning

Analytics

Power BI

ERP

Lean Six Sigma

Strategic Planning

Stakeholder Management

Budgeting

Education

BE/B.Tech in Mechanical, Automobile, Electrical, Industrial Engineering or equivalent

MBA in Operations/Supply Chain preferred

Tools

Power BI

ERP

Advanced Excel

Lean Six Sigma

Telematics

Charging Infrastructure

Vendor & Contract Management

Budgeting

P&L Management

Job description

Head of Operations

Location - Noida sector 90 (WFO)

Open to travel

Salary - As per the market standard

Notice period - 30/15 days

Company Overview

SwitchLabs Automobiles Pvt. Ltd. is an end-to-end electric heavy commercial vehicle (eHCV) logistics company providing Freight-as-a-Service (FaaS) for enterprise customers. The company operates EV truck fleets, develops charging infrastructure, manages fleet command centres, telematics, battery performance, route optimization, energy management and ESG-focused logistics solutions across India.

Position Summary

The Head of Operations is responsible for the overall operational strategy, profitability, scalability and service delivery of SwitchLabs. The role owns nationwide fleet operations, charging readiness, customer SLA delivery, operational governance, fleet productivity and operational excellence while building a high-performance operations organization.

Key Responsibilities

• Own the national operations strategy aligned with annual business goals.
  Drive fleet utilization, vehicle uptime and revenue per truck.
  Establish operational governance across all regional clusters.
  Lead regional operations teams and review performance through structured business reviews.
  Own customer SLA delivery and executive customer governance.
  Develop scalable SOPs for dispatch, charging, maintenance and control tower operations.
  Build annual operating plans, manpower plans and capacity plans.
  Lead expansion into new operating regions and customer sites.
  Review operational risks and implement mitigation plans.
  Drive operational automation through telematics, dashboards and analytics.
  Define organization-wide KPIs and review mechanisms.
  Partner with Finance on budgeting, operating cost optimization and working capital.
  Review fleet productivity, turnaround time and charging efficiency.
  Lead cross-functional initiatives with Sales, Product, Fleet and Charging teams.
  Oversee OEM relationships for service quality and uptime improvement.
  Review charger deployment readiness before fleet deployment.
  Drive safety, compliance and audit readiness across locations.
  Mentor future operational leaders and succession planning.
  Present operational performance to founders and board when required.
  Champion a culture of ownership, accountability and continuous improvement.

Decision Making Authority

Approve operational policies, manpower allocation, regional resource deployment, fleet deployment priorities, vendor recommendations, escalation decisions and operational CAPEX proposals within delegated authority.

Internal Stakeholders

CEO, COO, Finance, Sales, HR, Fleet Technical Team, Charging Team, Control Tower, Product & Technology.

External Stakeholders

Enterprise customers, OEMs, charging partners, logistics partners, vendors, government authorities, insurers and financiers.

Required Qualifications

B.E./B.Tech in Mechanical, Automobile, Electrical, Industrial Engineering or equivalent. MBA in Operations/Supply Chain preferred.

Preferred Experience

47 years in logistics, automotive, EV mobility, supply chain or large fleet operations, with at least 4 years leading multi-location teams and owning operational P&L.

Technical Skills

Fleet Operations P&L Management Network Planning Fleet Analytics Power BI Advanced Excel ERP KPI Design Telematics Charging Infrastructure Lean Six Sigma Vendor & Contract Management Budgeting.

Leadership Competencies

Strategic thinking, executive communication, commercial acumen, change management, coaching, negotiation, stakeholder management and data-driven decision making.

Key KPIs

• Fleet Utilization %
  Vehicle Uptime %
  Revenue per Truck
  EBITDA Contribution
  Cost per Kilometre
  On-Time In-Full (OTIF)
  Customer SLA Compliance
  Charging Uptime
  Fleet Availability
  Average Turnaround Time
  Energy Cost per kWh
  Safety Incidents
  Team Productivity
  Preventive Maintenance Compliance
  Customer Satisfaction (NPS)
  Regional Profitability
  Expansion Readiness
  Operational Audit Score