City Head Delhi

Growth For Impact; Bengaluru; Sur place; INR 1 800 000 - 3 000 000; Plein temps

Résumé du poste

Growth For Impact seeks an operations leader to own the E‑Pump network's city-wide performance, uptime, and charging quality. You will lead a ~20-person team and collaborate with Sales, Product, and Engineering to optimize operations and scale the network.

You will drive proactive maintenance, root-cause analysis, and cost optimisation while ensuring safety and customer experience. The role requires strong analytical skills and a growth mindset in a fast-paced environment.

Qualifications

• 8–12 years of operations management experience in asset-heavy industries.
• B.Tech in engineering required.
• Experience managing multi-location operations and leading frontline teams.
• Strong analytical, cost-management, and problem-solving skills.
• Willingness to learn EV technology and charging systems.

Responsabilités

• Own end-to-end operational performance and network excellence across the city.
• Lead a team of ~20 and collaborate with Business, Sales, Product, and Engineering.
• Manage uptime, charging quality, maintenance, and issue resolution.
• Provide feedback to Product/Engineering to improve reliability.
• Drive cost optimization through maintenance, spares, and energy costs.
• Ensure inventory and timely replenishment of critical spares.
• Conduct daily/weekly reviews with KPIs and action plans.
• Drive E‑Pump expansion, relocation, and consolidation per demand.
• Partner with Sales to improve availability and charging experience.
• Coordinate with cross-functional teams to align priorities with growth.

Connaissances

Operations management

Leadership

Analytical skills

Cost management

Problem solving

EV technology familiarity

Formation

B.Tech in engineering

Description du poste

ROLE
– Own end-to-end operational performance and network excellence of the E‑Pump network across the assigned city, ensuring high uptime, charging quality, cost efficiency, and customer experience.
– Lead a team of approximately 20 direct and indirect personnel and partner with Business, Sales, Product, and Engineering teams to drive operational excellence and network optimization.
– Manage network uptime and charging quality metrics, driving proactive maintenance, troubleshooting, root‑cause analysis, and resolution of operational issues.
– Provide actionable feedback to Product and Engineering teams to improve product reliability and performance.
– Optimize operational costs including patrolling, planned maintenance, spare parts, and electricity bills.
– Ensure critical spare availability, efficient inventory management, and timely replenishment.
– Identify cost‑saving opportunities without compromising uptime, safety, or charging quality.
– Conduct daily and weekly operational reviews, KPI tracking, accountability, and corrective action plans.
– Build a high‑ownership culture focused on execution, productivity, and continuous improvement.
– Drive E‑Pump expansion, relocation, and consolidation based on city‑level demand and business requirements.
– Partner with Sales to improve network availability, utilization, charging experience, and overall network excellence.
– Collaborate with cross‑functional teams to align operational priorities with business growth.

REQUIREMENTS
– 8–12 years of experience in operations management, preferably in asset‑heavy businesses such as mobility, automotive, infrastructure, logistics, or EVs.
– B.Tech in any engineering discipline.
– Proven experience managing multi‑location operations and leading frontline teams.
– Strong operational, analytical, cost‑management, and problem‑solving skills.
– High curiosity and willingness to learn EV technology, including charging systems and electric mobility.
– Strong ownership mindset and ability to thrive in a fast‑paced, high‑growth environment.