Logistics Manager

Naukri Assist; Mumbai; Sur place; INR 800 000 - 1 500 000; Plein temps

Résumé du poste

Naukri Assist is seeking a Logistics Manager to own end-to-end logistics operations in Mumbai, focusing on courier utilization, delivery performance, cost efficiency and customer experience.

You will manage courier allocation, monitor KPIs, drive partner performance, handle escalations, and lead peak planning while working with Warehouse, CS, Business, Tech and Finance teams to resolve challenges.

Qualifications

• Experience in logistics and courier operations.
• Ability to monitor and drive KPIs such as O2D, EDD adherence, breach %, NDR and costs.
• Proven capability to optimize courier networks and costs.
• Cross-functional coordination with warehouse, CS, business, technology and finance.

Responsabilités

• Manage day-to-day courier allocation based on capacity, cost, SLA, serviceability and performance.
• Monitor key logistics KPIs including O2D, EDD adherence, breach %, TAT, NDR, RTO, FAD and logistics cost.
• Drive courier partner performance, identify gaps and implement corrective actions.
• Manage critical escalations related to delays, breaches, NDR, RTO, lost/damaged shipments and customer complaints.
• Lead sale/peak planning, including volume forecasting, courier capacity planning and contingency plans.
• Conduct daily/weekly/monthly performance reviews with internal stakeholders and courier partners.
• Drive cost optimization through effective courier allocation and network optimization.
• Work closely with Warehouse, CS, Business, Technology and Finance teams to resolve operational challenges.
• Identify opportunities for process improvement, automation and network efficiency.
• Prepare dashboards/MIS and provide actionable insights to leadership.

Connaissances

Logistics management

Courier allocation

KPI tracking

Cost optimization

Stakeholder collaboration

Data dashboards

Description du poste

2Logistics Manager

Role Objective:
Own end-to-end logistics operations, ensuring optimal courier utilization, delivery performance, cost efficiency and customer experience.

Key Responsibilities:

• Manage day-to-day courier allocation based on capacity, cost, SLA, serviceability and performance.
• Monitor key logistics KPIs including O2D, EDD adherence, breach %, TAT, NDR, RTO, FAD and logistics cost.
• Drive courier partner performance, identify gaps and implement corrective actions.
• Manage critical escalations related to delays, breaches, NDR, RTO, lost/damaged shipments and customer complaints.
• Lead sale/peak planning, including volume forecasting, courier capacity planning and contingency plans.
• Conduct daily/weekly/monthly performance reviews with internal stakeholders and courier partners.
• Drive cost optimization through effective courier allocation and network optimization.
• Work closely with Warehouse, CS, Business, Technology and Finance teams to resolve operational challenges.
• Identify opportunities for process improvement, automation and network efficiency.
• Prepare dashboards/MIS and provide actionable insights to leadership.

Key KPIs:

O2D | EDD Adherence | Breach % | FAD % | NDR % | RTO % | Cost/Shipment | Courier SLA | Customer Escalations | Peak Performance

Location Mumbai lower parel west