Logistics Manager

RentoMojo; Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

RentoMojo is seeking a Logistics Manager in Bangalore to oversee customer escalations, team management, warehouse coordination, and route planning. The role requires 3-5 years of experience and a strong background in logistics operations and leadership.

You will coordinate with warehouses, manage delivery schedules, and drive cost-efficient logistics solutions while maintaining high service levels in a fast-paced environment.

Qualifications

• Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• Proven experience in logistics management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency in logistics software and Microsoft Office Suite.

Responsibilities

• Follow up and resolve customer escalations via email and conduct RCA to prevent recurrence.
• Manage, train, and develop support staff to ensure high performance and growth.
• Coordinate with warehouse team to resolve errors and ensure timely processing of orders and returns.
• Develop alternative order plans and monitor routes to optimize delivery efficiency and reduce costs.
• Negotiate and maintain cost-effective logistics solutions with vendors.
• Plan vehicle availability and daily manpower to meet operations.
• Identify areas for process improvement and monitor in-transit damage.

Skills

Communication

Operations

Management

Education

Bachelor's degree in logistics or related field

Tools

MS Office

Logistics software

Job description

ROLE: Logistic Manager

Location- Bangalore

Experience Required- 3-5 Years

Role and Responsibilities:

• Customer Escalations:
  • Follow up and resolve customer escalations via email.
  • Conduct root cause analysis (RCA) and develop actionable solutions to prevent future issues.
• Team Management:
  • Manage, train, and develop support staff to ensure high performance and professional growth.
  • Manage the Logistics Coordinator team to ensure smooth operations and effective communication.
  • Control attrition rates among delivery helpers through effective team engagement and support.
• Warehouse Coordination:
  • Coordinate with the warehouse team to address and resolve errors and cancellations.
  • Ensure efficient and timely processing of orders and returns.
• Order and Route Planning:
  • Develop alternative order plans in case of in-transit cancellations.
  • Ensure proper route planning and monitoring to optimize delivery efficiency and reduce costs.
  • Control route adherence and in-route cancellations to maintain delivery schedules.
• Vendor and Cost Management:
  • Manage vendor agreements to ensure cost efficiency and reliable service.
  • Negotiate and maintain cost-effective logistics solutions with vendors.
• Vehicle and Manpower Planning:
  • Plan and ensure the availability of vehicles required for deliveries.
  • Develop and implement manpower and daily task planning to meet operational needs.
• Process Improvement:
  • Identify areas for process improvement within the logistics operations and implement changes to enhance efficiency.
  • Monitor and control in-transit damage and develop strategies to minimize occurrences.
• Repair and Installation TAT Control:
  • Ensure timely repair and installation services by monitoring and controlling Turn-Around Time (TAT).
• Escalation Handling:
  • Handle escalations effectively and ensure a systematic approach to resolving issues.
  • Conduct RCA and implement actionable plans to prevent recurrences.

Qualifications

• Bachelor's degree in logistics, supply chain management, business administration, or a related field.
• Proven experience in logistics management or a similar role.
• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency in logistics software and Microsoft Office Suite.
• Ability to work in a fast-paced and dynamic environment.
• Strong organizational and multitasking skills.

Skills: communication,operations,management