Logistics - Dispatch Executive (last mile )

the Sleep Company; Bhiwandi; On-site; INR 450,000 - 650,000; Full time

Job summary

The Sleep Company is seeking a Logistics Executive to own day-to-day dispatch and last-mile operations across D2C, retail, marketplaces, and quick commerce. You will coordinate with courier and 3PL partners to ensure timely movement of goods across all channels.

This role requires strong Excel skills and familiarity with TMS/WMS/ERP. You will monitor dispatch performance, maintain records, and work with cross-functional teams to keep logistics aligned with business needs in a fast-growing

Qualifications

• 3+ years of experience in logistics, dispatch, or last-mile operations.
• Hands-on experience coordinating with 3PLs, courier partners, and transporters.
• Familiarity with logistics documentation including PODs, LRs, freight bills, and delivery challans.
• Working knowledge of TMS, WMS, or ERP systems and proficiency in Excel.

Responsibilities

• Coordinate daily dispatch operations including order release and courier handoffs.
• Liaise with last-mile courier partners and 3PL teams for on-time pickups and deliveries.
• Monitor dispatch TAT and flag delays or exceptions to stakeholders.
• Support inter-warehouse and retail store transfers as needed.
• Prepare, verify, and maintain all logistics documentation.
• Ensure compliance with statutory and safety requirements.
• Maintain records across systems and physical files.
• Monitor shipment status in real time across courier and 3PL portals.
• Identify delays and coordinate resolutions with partners and internal teams.
• Maintain daily trackers for dispatches, pending deliveries, and escalations.
• Support reverse logistics including returns, replacements, and RTO processing.
• Track RTO trends and flag repeat issues for corrective action.
• Share MIS reports on dispatch status, delivery performance, costs, and exceptions.
• Coordinate with Warehouse, Inventory, Sales, and Customer Experience teams.

Skills

Communication

Coordination

Attention to detail

Multi-tasking

Tools

TMS

WMS

ERP systems

Excel

Job description

Role Overview

At The Sleep Company, smooth and reliable logistics execution is the backbone of our promise to customers across D2C, retail, marketplaces, and quick commerce. We are looking for a Logistics Executive who will own day-to-day dispatch and last-mile operations, coordinate with courier and 3PL partners, and ensure timely, accurate, and cost-effective movement of goods across all channels.

What You'll Do

Dispatch & Last-Mile Coordination

• Coordinate daily dispatch operations including order release, vehicle allocation, and courier handoffs.
• Liaise with last-mile courier partners and 3PL teams to ensure on-time pickups and deliveries.
• Monitor dispatch TAT and proactively flag delays or exceptions to relevant stakeholders.
• Support inter-warehouse and retail store transfer movements as needed.

Documentation & Compliance

• Prepare, verify, and maintain all logistics documentation including delivery challans, invoices, PODs, LRs, and freight bills.
• Ensure all dispatch and delivery movements are compliant with statutory and safety requirements.
• Maintain accurate and up-to-date records across systems and physical files.

Tracking & Issue Resolution

• Monitor shipment status in real time across courier and 3PL portals.
• Identify delays, stuck shipments, and delivery failures; coordinate resolution with partners and internal teams.
• Maintain daily trackers for dispatches, pending deliveries, and open escalations.

Reverse Logistics & RTO Management

• Support reverse logistics operations including returns, replacements, and RTO processing.
• Coordinate with courier partners and the warehouse team to ensure timely closure of open return cases.
• Track RTO trends and flag repeat issues for corrective action.

Reporting & Cross-functional Coordination

• Share regular MIS reports on dispatch status, delivery performance, freight costs, and exceptions.
• Work closely with Warehouse, Inventory, Sales, and Customer Experience teams to keep logistics aligned with business needs.

What We're Looking For

• 3+ years of experience in logistics, dispatch, or last-mile operations.
• Hands-on experience coordinating with 3PLs, courier partners, and transporters.
• Familiarity with logistics documentation including PODs, LRs, freight bills, and delivery challans.
• Working knowledge of TMS, WMS, or ERP systems and proficiency in Excel.
• Good communication and coordination skills with the ability to manage multiple tasks simultaneously.
• Detail-oriented with a proactive approach to tracking and resolving operational issues.
• Willingness to work in a fast-paced, high-growth environment.