Associate Director - Dispatch

The Sleep Company; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

The Sleep Company in Bengaluru is seeking a Dispatch Head to lead and scale our dispatch operations across multiple warehouses and fulfillment centers. You will own end-to-end dispatch, ensure timely processing, and drive efficiency with a focus on customer experience.

Ideal candidates bring 6–10 years in dispatch/logistics, strong leadership, and hands-on experience with WMS/OMS systems, with a data-driven mindset for continuous improvement in a fast-growing D2C environment.

Qualifications

• Graduate (MBA preferred).
• 6-10 years of experience in dispatch/logistics/warehouse operations.
• Prior experience in D2C, e-commerce, retail, or manufacturing industry preferred.
• Strong leadership and team management skills.
• Hands-on experience with WMS/OMS systems.
• Data-driven mindset with strong analytical skills.
• Ability to thrive in a fast-paced, high-growth environment.

Responsibilities

• Own end-to-end dispatch operations across all warehouses and fulfillment centers.
• Ensure timely order processing and dispatch as per SLA commitments.
• Monitor daily dispatch targets, backlog, and order prioritization.
• Lead, train, and manage dispatch teams across locations.
• Drive productivity, efficiency, and accountability within teams.
• Plan manpower allocation based on order volumes and seasonality.
• Identify process gaps and implement SOPs to improve dispatch efficiency.
• Drive automation and system adoption in dispatch workflows.
• Continuously improve turnaround time (TAT) and reduce errors.
• Collaborate with warehouse, inventory, logistics, and customer experience teams.
• Work closely with last-mile partners to ensure smooth handover.
• Align dispatch plans with sales, demand planning, and supply chain teams.
• Ensure high order accuracy and minimal dispatch errors.
• Implement quality checks and audit mechanisms before shipment.
• Reduce RTO (Return to Origin) due to dispatch-related issues.
• Track and report key metrics: dispatch TAT, order accuracy, backlog, productivity.
• Analyze data to identify trends and drive improvements.
• Share daily/weekly/monthly reports with leadership.

Skills

Leadership

Team management

Data-driven mindset

Analytical skills

Education

Graduate (MBA preferred)

Tools

WMS/OMS systems

Job description

We are looking for a highly execution-driven Dispatch Head to lead and scale our dispatch operations across warehouses and fulfillment centers. This role is critical in ensuring timely, accurate, and cost-efficient order dispatch, while maintaining high standards of customer experience.

The ideal candidate will bring strong expertise in logistics, warehouse dispatch, team management, and process optimization, especially in a fast-paced D2C or retail environment.

Key Responsibilities

1. Dispatch Operations Management

• Own end-to-end dispatch operations across all warehouses and fulfillment centers
• Ensure timely order processing and dispatch as per SLA commitments
• Monitor daily dispatch targets, backlog, and order prioritization
• Lead, train, and manage dispatch teams across locations
• Drive productivity, efficiency, and accountability within teams
• Plan manpower allocation based on order volumes and seasonality

3. Process Optimization & Efficiency

• Identify process gaps and implement SOPs to improve dispatch efficiency
• Drive automation and system adoption in dispatch workflows
• Continuously improve turnaround time (TAT) and reduce errors

4. Coordination & Stakeholder Management

• Collaborate with warehouse, inventory, logistics, and customer experience teams
• Work closely with last-mile partners to ensure smooth handover
• Align dispatch plans with sales, demand planning, and supply chain teams

5. Quality & Accuracy Control

• Ensure high order accuracy and minimal dispatch errors
• Implement quality checks and audit mechanisms before shipment
• Reduce RTO (Return to Origin) due to dispatch-related issues

6. MIS & Performance Tracking

• Track and report key metrics: dispatch TAT, order accuracy, backlog, productivity
• Analyze data to identify trends and drive improvements
• Share daily/weekly/monthly reports with leadership

Required Skills & Qualifications

• Graduate (MBA preferred)
• 6-10 years of experience in dispatch/logistics/warehouse operations
• Prior experience in D2C, e-commerce, retail, or manufacturing industry preferred
• Strong leadership and team management skills
• Hands-on experience with WMS/OMS systems
• Data-driven mindset with strong analytical skills
• Ability to thrive in a fast-paced, high-growth environment