Logistics Coordinator

AFFORIS HEALTH TECHNOLOGIES; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

PlatinumRx is seeking a detail-oriented Logistics Coordinator in Bengaluru to handle customer calls for failed deliveries, coordinate with courier partners, and maintain accurate delivery records. Proficiency in Hindi and English and basic Excel are required.

The role emphasizes customer service, data entry, and timely follow-ups to ensure successful deliveries. Ideal candidates will be comfortable working from the office in a fast-paced environment, with strong communication and problem-solving

Qualifications

• Strong communication skills in Hindi and English (spoken and written).
• Basic Microsoft Excel proficiency for data entry and reporting.
• Customer-focused approach with problem-solving mindset.

Responsibilities

• Call customers to confirm reattempts for failed deliveries.
• Coordinate with internal teams and courier partners for order fulfilment.
• Maintain and update records of customer interactions and delivery status.
• Prepare basic reports using Excel to track delivery performance.
• Provide excellent customer service and resolve delivery-related issues.
• Follow up with customers to ensure satisfaction.

Skills

Communication

Customer calls

Data management

Google Sheets

Excel

Tools

Google Sheets

Excel

Job description

PlatinumRx is on a mission to make chronic medications affordable for every Indian household. Through a unique model built around high-quality generic substitution, we deliver meaningful savings without compromising on care. We are Series A+ funded, growing at a rapid pace, with industry-leading CAC and retention metrics.

Role Overview:

We are looking for a detail-oriented Logistics Coordinator to join our team. The ideal candidate will be responsible for contacting customers regarding failed delivery attempts, gathering necessary information for reattempts, and maintaining accurate records. This role requires strong communication skills in both Hindi and English, basic Excel proficiency, and a customer-focused approach.

What You Will Own:

• Call customers to confirm reattempts for failed deliveries or collect additional details to ensure successful delivery.
• Coordinate with internal teams and courier partners for efficient order fulfilment.
• Maintain and update records of customer interactions and delivery status.
• Prepare basic reports using Excel to track and analyse delivery performance.
• Provide excellent customer service and problem-solving to resolve delivery-related issues.
• Follow up with customers to ensure satisfaction and address concerns.

Who We Are Looking For:

• Prior experience in customer calling or logistics coordination is a plus.
• Strong communication skills in Hindi and English (any additional language is a bonus).
• Proficiency in Microsoft Excel for data entry and reporting.
• Ability to work efficiently in a fast-paced environment.
• Detail-oriented and proactive problem solver.
• Willingness to work from the office.

Required Skills

Google Sheets Excel Communication Customer calls Data Management