IT & Admin Specialist

AFFORIS HEALTH TECHNOLOGIES; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

PlatinumRx in Bengaluru, India is seeking an IT & Admin Specialist to keep the office running smoothly. You will own device lifecycle, access management, and frontline IT support, collaborating with HR, Finance and Tech teams to avoid bottlenecks.

As the first dedicated IT & Admin hire, you will set up systems, vendors and processes from scratch, scale operations, and manage external vendors for facilities and IT hardware, ensuring cost control and efficiency across the workspace.

Qualifications

• 2–4 years in IT support, admin or combined IT/admin role
• Hands-on laptop management and Google Workspace administration required
• Experience with Windows and macOS setup and troubleshooting
• Basic networking knowledge (Wi‑Fi, routers) and familiarity with HRMS or ticketing tools

Responsibilities

• Manage full laptop and device lifecycle including setup, repair, and exit recovery
• Control user access across Google Workspace and other tools; onboarding and deactivation
• Provide first-line IT support for laptops, email, Wi‑Fi, printers, video conferencing
• Run office facilities end to end: housekeeping, security, supplies
• Manage admin vendors and contracts: quotes, renewals, invoices with Finance
• Assist travel bookings, courier, and workplace requests raised by HR
• Maintain licences, backups, and SOPs for recurring processes
• Support new office and city setups as the company expands

Skills

Laptop management

Google Workspace admin

Windows setup

macOS setup

Basic networking

HRMS or ticketing

Vendor management

Excel/Sheets

Tools

Google Workspace

Keka

Slack

Job description

PlatinumRx is on a mission to make chronic medications affordable for every Indian household. Through a unique model built around high-quality generic substitution, we deliver meaningful savings without compromising on care. We are Series A+ funded, growing at a rapid pace, with industry-leading CAC and retention metrics.

Role Overview

The IT & Admin Specialist keeps the PlatinumRx office running: every new joiner has a working laptop and the right access on Day 1, every exit is closed cleanly, and the workplace itself (facilities, vendors, assets, supplies) runs without anyone having to chase. You will be the single point of contact for IT and admin support across the Bangalore head office, and will work closely with HR, Finance and the Tech team. As we scale, you will help set up the systems and vendors that let us grow without the office becoming the bottleneck.

What You Will Own

• Manage the full laptop and device lifecycle: procurement, setup, issue, repair, recovery on exit, and an accurate asset register at all times.
• Own user access across Google Workspace, Keka, Slack and other company tools, including onboarding setup and same-day deactivation on exit.
• Provide first-line IT support for employees (laptops, email, Wi-Fi, printers, video conferencing) and escalation to vendors or the Tech team when needed.
• Run office facilities end to end: housekeeping, pest control, electrical and AC maintenance, security, and office supplies, with vendors held to defined service levels.
• Manage admin vendors and contracts (IT hardware, internet, facilities, courier, travel), including quotes, renewals and invoice processing with Finance.
• Support employee travel and stay bookings, courier and dispatch, and workplace requests raised through HR.
• Maintain basic IT and admin hygiene: software licences, antivirus, backups for shared devices, and an SOP for every recurring process.
• Support new office and city setups as the company expands.

Who We Are Looking For

Experience: 2 to 4 years in an IT support, office administration or combined IT and admin role, ideally at a startup or a fast-growing company with 200 or more employees. Hands-on experience with laptop management and Google Workspace administration is a must.

Technical Depth: Comfortable with Windows and macOS setup and troubleshooting, Google Workspace admin console, basic networking (Wi-Fi, routers, ISP coordination), and an HRMS or ticketing tool. Able to keep a clean asset register and vendor tracker in Excel or Google Sheets.

Analytical: Tracks what's open and what's resolved, keeps costs visible, and can show how a vendor change or a process fix saved time or money.

Leadership: Self-driven and reliable. Treats "the Wi-Fi is down" and "the rat problem is back" with the same urgency, follows every issue to closure, and communicates clearly with employees and vendors without being chased.

Why Join PlatinumRx

Own It End to End: You will be the first dedicated IT & Admin hire, with the freedom to set up the systems, vendors and processes from scratch and run them your way.

Real Business Impact: A team of 400 people can't do its job if laptops, access and the office don't work. This role is what keeps the company moving every day.

High-Caliber Team: You will work alongside the people who built this from zero: strong operators, no corporate bureaucracy, high speed, high standards.