Logistics Executive (Calling) Job ID: 413379

RentoMojo; India; On-site; INR 350,000 - 520,000; Full time

Job summary

RentoMojo is seeking a Logistics Executive for its Hyderabad Warehouse. You will be the face of customer support across calls and emails, ensuring timely issue resolution and a superior experience for every interaction.

Key tasks include handling outbound queries, coordinating with internal teams, managing CRM records, and addressing escalations from social channels. You will uphold service levels and work in a fast-paced, target-driven environment while maintaining high ownership and attention

Qualifications

• Excellent verbal and written communication in English and Hindi.
• Logistics knowledge is a plus.
• Strong customer service orientation with a positive attitude.
• Good problem-solving and conflict-resolution skills.
• Ability to multitask and manage multiple conversations.
• Basic computer proficiency and familiarity with CRM or customer support tools.
• Strong interpersonal and coordination skills.
• High level of ownership and accountability.
• Punctual, self-motivated, and eager to learn.

Responsibilities

• Handle customer queries through outbound calls and email communication.
• Connect with customers regarding Logistics Support.
• Resolve customer concerns by coordinating with internal departments for timely resolution.
• Manage customer escalations received through social media platforms.
• Reach out to dissatisfied customers to understand concerns and improve their experience.
• Deliver prompt, accurate, and professional responses to inquiries.
• Maintain complete and accurate records of customer interactions in the CRM system.
• Ensure adherence to defined service levels and response timeliness.
• Build positive customer relationships with empathetic and solution-oriented support.
• Identify recurring issues and share feedback for process improvements.

Skills

English & Hindi communication

Logistics knowledge

Customer service orientation

Problem solving

Multitasking

CRM software familiarity

Interpersonal skills

Ownership & accountability

Punctuality & motivation

Tools

CRM software

Job description

Job Title: Logistics Executive

Location: Hyderabad Warehouse

About the Role

We are looking for a customer-focused and enthusiastic Executive – to deliver exceptional support across multiple customer touchpoints. The role involves handling customer interactions through calls while ensuring timely issue resolution and an outstanding customer experience. The ideal candidate should possess excellent communication skills, problem-solving abilities, and a customer-first mindset.

Responsibilities and Ownership

• Handle customer queries through outbound calls and email communication.

• Connect with customers regarding Logistics Support

• Resolve customer concerns by coordinating with internal departments to ensure timely resolution.

• Manage customer escalations received through social media platforms.

• Reach out to dissatisfied customers (detractors) to understand concerns and improve their overall experience.

• Deliver prompt, accurate, and professional responses to customer inquiries.

• Maintain complete and accurate records of customer interactions in the CRM system.

• Ensure adherence to defined service levels, quality standards, and response timeliness.

• Build positive customer relationships by providing empathetic and solution-oriented support.

• Identify recurring customer issues and share feedback with relevant stakeholders for process improvements.

Required Skills

• Excellent verbal and written communication skills in English and Hindi and Local Language is preferred.

• Logistics Knowledge will be a plus

• Strong customer service orientation with a positive attitude.

• Good problem-solving and conflict-resolution skills.

• Ability to multitask and manage multiple customer conversations simultaneously.

• Basic computer proficiency and familiarity with CRM or customer support tools.

• Strong interpersonal and coordination skills.

• Ability to work in a fast-paced and target-driven environment.

• High level of ownership, accountability, and attention to detail.

• Punctual, self-motivated, and eager to learn.