Local Floor Manager Fresh

Career27; India; On-site; INR 700,000 - 900,000; Full time

Job summary

Pick n Pay is seeking a Local Floor Manager – Fresh to lead the Fresh departments and drive operational excellence in-store. You will oversee staffing, stock rotation, customer service and merchandising to achieve sales and quality targets.

You will implement food safety standards, monitor KPIs and coach teams to deliver consistent results in a fast-paced retail environment. This role requires strong leadership and hands-on supervision.

Qualifications

• Grade 12 / Matric is required.
• Relevant retail, business management or operations qualification is advantageous.
• Minimum 3–5 years' retail experience in Fresh/FMCG.
• Experience supervising or managing teams in a supermarket or retail setting.

Responsibilities

• Manage day-to-day operations of Fresh departments to ensure smooth execution.
• Ensure departments are adequately staffed and ready to serve customers.
• Drive product availability, freshness, quality and presentation.
• Implement promotional activity, pricing and merchandising standards.
• Monitor sales, waste, stock levels and Fresh KPIs.
• Identify opportunities to improve sales, profitability and efficiency.
• Ensure compliance with policies, procedures and standards.
• Lead, coach and develop Fresh department teams, manage attendance and performance.
• Oversee FIFO/FEFO stock rotation and investigate variances.
• Ensure food safety, quality checks and audit compliance.
• Manage costs and labour utilization to meet budgets.

Skills

People management

Team leadership

Stock management

Customer service

Operational excellence

Education

Matric / Grade 12

Retail/Business/Operations qualification

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!To effectively manage and lead the Fresh departments within the store, ensuring operational excellence, exceptional customer service, product availability, food safety, quality, merchandising and financial performance. The Local Floor Manager – Fresh is accountable for driving Fresh department performance through effective people leadership, stock management, operational execution and adherence to Pick n Pay standards, policies and procedures.### Minimum Requirements* Grade 12 / Matric.* Relevant retail, business management or operations qualification will be advantageous.* Minimum **3–5 years' retail experience**, preferably within a Fresh/FMCG environment.* Previous supervisory or management experience within a supermarket or retail environment.* Experience managing teams and delivering against operational and financial targets.### Advantageous Experience* Experience in Fresh departments such as: + Produce + Bakery + Deli + Butchery + Seafood + Prepared Foods* Experience in a high-volume supermarket environment.* Experience managing food safety and quality standards.* Experience with stock management, shrinkage and waste reduction.## KEY RESPONSIBILITIES### 2.1 Fresh Department Operations* Manage the day-to-day operations of the Fresh departments, ensuring smooth and efficient execution.* Ensure departments are adequately staffed and operationally ready to serve customers.* Drive high standards of product availability, freshness, quality and presentation.* Ensure effective implementation of promotional activity, pricing and merchandising standards.* Monitor sales, waste, markdowns, stock levels and other relevant Fresh KPIs.* Identify opportunities to improve sales, profitability and operational efficiency.* Ensure compliance with company policies, procedures and operating standards.* Maintain a clean, safe and well-organised working environment.### 2.2 Customer Service* Create a customer-focused environment across all Fresh departments.* Ensure customers receive friendly, efficient and knowledgeable service.* Resolve customer queries and complaints promptly and professionally.* Monitor customer feedback and implement corrective actions where required.* Ensure Fresh departments consistently meet expected customer experience standards.### 2.3 People Management & Leadership* Lead, coach and develop Fresh department teams to achieve operational and commercial objectives.* Ensure employees understand their roles, responsibilities and performance expectations.* Conduct regular performance discussions and provide constructive feedback.* Identify training and development needs and support employee growth.* Manage attendance, productivity, discipline and employee relations in line with company policies.* Build a positive, accountable and high-performing team culture.* Ensure effective succession planning and development of potential talent.### 2.4 Stock & Inventory Management* Ensure accurate stock management across Fresh departments.* Monitor stock levels and ensure appropriate replenishment.* Minimise waste, shrinkage, damages and stock losses.* Ensure correct receiving, storage, handling and rotation of Fresh products.* Drive adherence to FIFO/FEFO principles where applicable.* Investigate stock variances and implement corrective actions.* Ensure stock counts and inventory processes are completed accurately and on time.### 2.5 Food Safety, Quality & Compliance* Ensure compliance with all applicable food safety, hygiene and quality standards.* Maintain high standards of cleanliness and hygiene within Fresh departments.* Ensure correct product storage temperatures and handling procedures.* Conduct and follow up on relevant food safety and quality checks.* Ensure corrective actions from audits and inspections are implemented.* Escalate any food safety, quality or compliance risks immediately.### 2.6 Financial & Commercial Management* Drive achievement of sales and gross profit targets within Fresh.* Monitor department performance against agreed budgets and targets.* Manage controllable costs and optimise labour utilisation.* Control waste, markdowns and stock losses.* Analyse Fresh performance reports and identify areas requiring improvement.* Implement action plans to address underperformance.### 2.7 Merchandising & Execution* Ensure Fresh departments are consistently merchandised according to Pick n Pay standards.* Maintain attractive, well-stocked and customer-friendly displays.* Ensure promotional displays and campaigns are implemented correctly and on time.* Monitor pricing accuracy and product information.* Ensure availability of key lines and promotional products.### 2.8 Health & Safety* Ensure compliance with occupational health and safety requirements.* Identify and address potential workplace hazards.* Ensure employees follow safe working practices and procedures.* Report and escalate incidents, hazards and safety concerns.* Maintain appropriate housekeeping standards throughout the Fresh areas.## ## KEY PERFORMANCE AREASPerformance will be measured against, but not limited to:* Sales growth and achievement of targets* Gross profit performance* Product availability* Freshness and quality standards* Waste and shrinkage control* Stock accuracy* Labour productivity and utilisation* Customer service and customer satisfaction* Food safety and audit compliance* Health and safety compliance* Employee engagement and performance* Training and development* Promotional and merchandising execution* Overall Fresh department standards