Manager Deli

Pick n Pay; India; On-site; INR 350,000 - 700,000; Full time

Job summary

Pick n Pay is seeking a Deli Manager to lead resource planning at Commercial Road and maximise turnover while minimising shortages. You will ensure standards, processes and policies are followed, and oversee staff, service counters, stock, and hygiene in a busy Fresh Foods environment.

Responsibilities include delivering exceptional customer service, driving sales, maintaining food safety and FIFO practices, managing promotions, and developing a high-performance deli team to meet targets.

Qualifications

• Matric/Grade 12 is essential.
• Relevant food/retail/culinary qualifications are advantageous.
• 3–5 years of retail experience in Fresh Foods / Deli.
• Minimum 2 years supervisory/management experience.

Responsibilities

• Deliver outstanding customer service with active floor presence.
• Ensure counters are staffed, handle complaints professionally.
• Drive suggestive selling and product knowledge among staff.
• Achieve sales, GP and margin targets; monitor performance.
• Maintain hygiene, rotation, pricing, and labeling standards.
• Manage stock ordering, receiving and inventory levels.
• Lead, coach and develop deli staff; manage staffing as per trends.
• Control labour costs, budgets, reporting and documentation.

Skills

Customer service

Staff supervision

Food safety & hygiene

Retail operations

Education

Grade 12 (Matric)

Retail/Culinary qualification

Job description

## Manager DeliApply: Commercial Road - Eastern Cape: Full time: Posted Today: End Date: September 20, 2026 (9 days left to apply): JR105911It's fun to work in a company where people truly BELIEVE in what they're doing!To manage resources in order to maximise turnover and minimise shortage. Ensures that standards, processes and policies are adhered to.**Minimum requirements**Grade 12 (Matric) – EssentialRelevant Food / Retail / Culinary qualification – Advantageous3–5 years retail experience within Fresh Foods / DeliMinimum 2 years supervisory / management experienceStrong knowledge of food safety & hygiene standards**1. Customer Service & Experience**Deliver outstanding customer service through active engagement and visible presence on the floorEnsure service counters are fully staffed and customer-focusedManage customer complaints, queries, and special requests professionallyDrive suggestive selling and product knowledge among staffMaintain high standards of hygiene, presentation, and merchandising**2. Sales & Profitability**Achieve departmental sales, GP, and margin targetsMonitor daily sales performance and implement corrective actionsControl shrinkage, waste, and markdownsAnalyse sales trends and identify growth opportunitiesExecute promotions and seasonal plans effectively**3. Operational Excellence**Ensure compliance with Pick n Pay SOPs and food safety standardsMaintain product quality, freshness, and correct rotation (FIFO)Manage stock ordering, receiving, and inventory levelsEnsure correct pricing, labelling, and legal complianceMaintain equipment, displays, and back-up area standards**4. Food Safety & Hygiene**Enforce hygiene and sanitation standardsEnsure compliance with HACCP and Health & Safety regulationsMonitor temperature controls and storage practicesConduct regular quality checks**5. Stock & Waste Management**Manage stock levels to prevent overstocking or stockoutsMinimise waste through effective planning and controlsConduct stock takes and investigate variancesImplement waste reduction initiatives**6. People Management & Development**Lead, coach, and develop Deli staffManage performance through regular feedbackIdentify training and development needsEnsure staffing aligns with trading patternsFoster a positive and high-performance team culture**7. Financial & Administrative Controls**Manage departmental budgets and expensesControl labour costs and productivityComplete required reporting and documentationEnsure adherence to compliance standards**Key Performance Indicators (KPIs)**Sales growth & achievement vs targetGross Profit (GP) & margin performanceWaste & shrinkage controlStock availability & rotation complianceFood safety & audit complianceCustomer satisfaction & service levelsStaff productivity & engagement**Closing date 20 September 2026**