Associate Director - Operation

Loadshare Networks; Mumbai; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

LoadShare Networks in Mumbai seeks an experienced Hyperlocal/Quick-commerce operations leader to launch and scale last-mile networks across multiple cities, building hubs, staffing, and training teams.

You will drive cost-efficient growth, manage SLAs, and partner with finance and clients to ensure profitability at micro-hub level, while mentoring delivery personnel and operating leads for sustained performance.

Qualifications

• 3–8 years in hyperlocal/quick-commerce logistics.
• Led operations and 3P logistics in a leadership role.
• Strong understanding of last-mile and cost-per-order metrics.

Responsibilities

• Launch and scale operations across cities from scratch, including hub setup, staffing, and training.
• Plan city-level ramp-ups, pilots, and cost modelling.
• Ensure adherence to SLAs, quality metrics, and optimize cost per order.
• Own P&L for assigned zones with profitability focus.
• Hire and groom delivery personnel and operation leads with structured OJT.
• Coordinate with client partners for daily ops and escalation handling.

Skills

Ground operations

Cost optimization

Team management

Stakeholder engagement

Analytical mindset

Job description

About Loadshare:

LoadShare is one of India’s most innovative and resilient logistics platforms, transforming how goods move across the country. Founded in 2017, we’ve grown to become a pan-India, multi-category last-mile network with a unique presence in both Tier 1 metros and deep Tier 2/3 towns.

What sets us apart:

• Scale with depth: We handle ~550K deliveries/day across food, e-commerce (B2C), B2B retail, and digital commerce, powered by a 30,000+ rider network.
• Strong financials, stronger ambition: With 800+ Cr in FY26 revenue and support from global investors (Tiger Global, Matrix, BII, Stellaris, BeeNext), we have a long runway and a path to profitability.
• Dual-engine model: We not only operate India’s most flexible last-mile delivery network, but also license our in-house logistics tech platform that processes an additional 20 lakh orders/day — one of the few in India to enable asset cross-utilization across verticals.
• Strong Tech: We are in a unique position to cross-utilize the delivery boys across different earning opportunities matching the peaks of various use-cases throughout the day. (ex: grocery peaks at 6-8 am, while bike taxi peaks from 8 to 10 am, etc). In addition to this, our supply chain SaaS platforms power over 1M+ shipments per day.
• Strategic partner to India’s digital economy: We work with every major digital commerce player (ecomm, quick commerce, food, mobility) , and are expanding wallet share and capabilities within existing giants while co-creating new models with emerging platforms and brands.
• Built to scale profitably: We’re not chasing GMV at all costs. We’re building the most capital-efficient, tech-enabled logistics engine in the country. We’re now building for our next phase: a 5X scale-up over the next 5 years, anchored in sharper client focus, deeper solutions, and new growth engines.

Founders/ Founding team:

• Raghu Talluri (CEO) - Formerly at Myntra, McKinsey
• Pramod Nair (CTO) - Formerly at Freecharge, Snapdeal, MartMobi
• Rakib Ahmed (Co Founder, Head EComm/ Trucking/Warehousing)- Formerly at ICICI Prudential, Co founder Lunate Eco

Roles and Responsibilities

Job Responsibilities:

Hyperlocal/Quick-Commerce Network Expansion:

• Launch and scale the operations across cities from scratch including hub setup, staffing, and training.
• Plan and execute city-level ramp-ups, pilot projects, and cost modeling exercises.

Operational Excellence:

• Ensure adherence to SLAs and quality metrics (GM/CM%, RTO, etc).
• Drive performance audits and implement SOPs to optimize cost-per-order and improve customer experience.

Cost Strategy & Profitability:

• Develop and own the P&L for assigned zones; implement cost-effective strategies in manpower, infra, and routing.
• Partner with finance to ensure accurate reconciliation, cash management, and profitability at the micro-hub level.

Team Management & Grooming:

• Hire, train, and groom delivery personnel and on-ground operation leads via structured OJT and performance tracking mechanisms.
• Drive a high-performance culture through regular reviews, productivity benchmarks, and upskilling.

Stakeholder Management:

• Coordinate closely with client partners to align on daily ops, performance expectations, and escalation handling.
• Support inter-city ops alignment, especially in expanding geographies.

Experience: 3–8 years in hyperlocal/Quick-commerce logistics; must have led operations and 3P logistics in a leadership role.

Industry Exposure: Hyperlocal delivery, ecommerce logistics, food/grocery delivery, or quick commerce.

Skill Set:

• Strong command over ground operations and supply chain mechanics (Last Mile).
• Analytical mindset with a focus on cost vs. performance.
• Excellent team handling, stakeholder engagement, and communication skills.