Linux Production Support Engineer

ClearTrail Technologies; Indore District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

ClearTrail Technologies is seeking a Linux Production Support Engineer for on-site support in Indore. The role requires 3–5 years in a 24/7 production support environment, with expertise in Linux, servers, networks, and databases.

Certifications in ITIL, Microsoft, or Cisco are a plus. The candidate will deploy applications in production, monitor systems, and engage at customer locations to ensure reliability and effective issue resolution.

Qualifications

• Experience in Linux-based production environments with strong command of system admin tasks.
• Proven ability to troubleshoot hardware and software issues in 24/7 support.
• Experience deploying applications in production and managing physical servers.
• Strong communication to interact with end-users and clients.

Responsibilities

• Provide on-site production support at customer premises.
• Monitor systems, detect incidents and escalate as needed.
• Troubleshoot and resolve production issues across networks, servers, and databases.
• Coordinate deployments and ensure reliable production performance.

Skills

Linux Expertise

Production Support

Deployment

24/7 Support

Communication Skills

Server Management

On-Site Experience

Monitoring & Incident Mgmt

Problem-Solving

Ticketing Systems

Tools

ITIL Certification

Microsoft Technologies

Cisco Certifications

Job description

Role - Linux Production Support Engineer

Location - Indore, MP

Years of Exp - 3 to 5 Years

Job Description :

We are seeking an experienced Production Support Engineer to join our team in Indore location. The ideal candidate will have proven experience working in a 24/7 support environment and a strong background as an Production Support Engineer role. The selected candidate will be required to work on-site at the customer's location. This role necessitates a strong presence at the client's premises to ensure effective support and collaboration. The candidate should possess extensive knowledge of IT infrastructure, including networks, servers, and databases, and be proficient in troubleshooting both hardware and software issues. Certification in relevant technologies such as ITIL, Microsoft, Linux admin or Cisco is a plus. The role requires excellent communication and interpersonal skills to effectively interact with end-users, gather additional information about reported issues, and provide clear and comprehensive explanations of technical solutions. The candidate should be well-versed in Linux operating systems, have experience in providing production support for end customers, and be skilled in deploying applications in production environments. Additionally, the candidate should have experience managing physical servers, working at customer locations, and using monitoring tools and practices to ensure system performance and reliability.

Role :

• Primary Skills:-
• Linux Expertise:- Proficient in Linux operating systems, including advanced commands and system administration.
• Production Support:- 3-5 years of experience in providing production support for end customers. Troubleshoot and resolve production issues efficiently.
• Deployment:- Skilled in deploying applications in production and other environments. Ensure smooth and error-free deployment processes.
• 24/7 Support:- Comfortable working in a 24/7 support environment. Prior experience in providing 24/7 support.
• Communication Skills:- Excellent communication and customer handling skills. Effectively interact with clients and resolve their issues.
• Server Management:- Experience in managing physical servers, including setup, OS installation, maintenance, and troubleshooting.
• On-Site Experience:- Experience working at customer locations. Provide on-site support and ensure customer satisfaction.
• Monitoring and Incident Management:- Well-versed in monitoring tools and practices. Monitor systems to ensure optimal performance. Identify issues and escalation them as needed.
• Problem-Solving Skills:- Ability to quickly diagnose and resolve issues. Utilize analytical thinking and a methodical approach to troubleshooting.
• Ticketing Systems:- Experience with ticketing systems like JIRA, ServiceNow, or similar. Manage and resolve tickets efficiently.