Lifestyle Manager - Concierge

Alliance Recruitment Agency; Gurugram District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

A recruitment firm is seeking a Dedicated Lifestyle Manager to ensure top-notch personalized service for affluent members. The role involves understanding member preferences, maintaining communication, and providing tailored suggestions based on luxury products and travel destinations. Ideal candidates should have 4–7 years of experience in concierge services, hospitality, or account management, particularly with high-net-worth individuals. This position offers an opportunity to engage deeply with members and deliver exceptional service.

Qualifications

• 4–7 years of experience in concierge roles, preferably in luxury settings.
• Proven experience in managing high-net-worth individual relationships.
• Strong understanding of luxury products and travel destinations.

Responsibilities

• Deliver personalized service to members and maintain exceptional service levels.
• Select appropriate methods of communication based on member needs.
• Update members about their requests and follow up for feedback.

Skills

Customer Service Management

Guest Relations

Lifestyle Management

Concierge Experience

Luxury Travel Knowledge

Job description

Dedicated Lifestyle Manager

The Dedicated Lifestyle Manager will be responsible for delivering and maintaining exceptional service levels by meeting with members at various stages of membership to “really get to know” them.

Job Functions

• Selecting the appropriate form of member communication based on effectiveness and speed.
• Maintaining good knowledge of worldwide travel destinations and luxury products/services.
• Keeping members updated regularly, setting deadlines for updates, and providing new update deadlines in advance of expiration.
• Following up with members post‑request, obtaining feedback, and communicating to relevant parties.
• Offering customized, personalized, tailored suggestions that reflect member preferences and likings.
• Creating and maintaining member profile groupings based on interests, likes, and dislikes to provide a data mine of relevant information.

Required Qualifications

• Work background in Customer Service Management, Guest Relations, Lifestyle or Account Management, Hospitality, luxury travel and leisure.
• Minimum 4–7 years of concierge experience.
• In‑depth understanding of requirements involved in lifestyle management of affluent, high‑net‑worth individuals.