Sr. Lifestyle Concierge

SOS International; Mumbai; On-site; INR 334,800 - 558,000; Full time

Benefits offered by this job

Medical coverage for employee

Engaged work culture

Job summary

SOS International is hiring a Concierge in Mumbai, responsible for managing client requests through various communication channels like phone, email, and chat. The role emphasizes maintaining high service standards and building strong customer relationships while effectively using resources.

Candidates should have at least 2 years of customer service experience and strong communication skills in English, along with proficiency in local languages. The position offers medical coverage and an empowered work culture.

Qualifications

• Minimum 2 years of customer service experience in relevant fields.
• Strong interest in travel, shopping, sports, and culture.
• Excellent verbal and written communication skills in English.
• Proficiency in Hindi and/or Marathi.

Responsibilities

• Handle customer requests via phone, email, or chat.
• Act as primary contact for escalated customer service issues.
• Build strong customer relationships by anticipating preferences.
• Initiate outbound calls based on program requirements.

Skills

Customer service experience

Communication skills

Problem-solving skills

Multitasking

Education

Graduation in any discipline

Job description

The incumbent is responsible for handling customer requests—both standard and high-profile—for AspireLifestyles clients via phone, email, or chat. Requests are fulfilled using various resources, including the internet, internal knowledge, and external partners. The role requires clear, professional, and timely communication. A key focus is maintaining exceptional service standards in every interaction. Concierges are essential to AspireLifestyles’ mission of delivering top-tier service. They are expected to consistently provide high-quality support and accurate information. This includes effective collaboration with customers, team members, managers, and partners.

Key Responsibilities

Independently and collaboratively fulfills high-profile client and demo requests through various communication channels (phone, email, chat, etc.).

Acts as the primary contact for escalated customer service issues, exercising sound judgment and discretion.

Consistently delivers positive customer experiences by providing accurate and timely information.

Adheres to the contractual scope of services, communicating limitations positively and professionally.

Builds strong customer relationships by understanding and anticipating individual preferences.

Proactively initiates outbound calls in line with program requirements.

Applies high-quality customer service standards and best practices to every interaction.

Efficiently utilizes internal systems, partners, and online resources to fulfill customer requests.

Communicates clearly and professionally, upholding client brand standards at all times.

Actively participates in training sessions and meetings to stay informed on client updates and service protocols.

Demonstrates multitasking and prioritization skills in a fast-paced, dynamic work environment.

Complies with company policies, maintains flexibility in work hours and locations, and performs additional duties as assigned.

Job Requirements

Minimum 2 years of customer service experience in travel, hospitality, retail, or related fields.

Strong interest in globallifestyleareas such as travel, shopping, sports, and culture.

Proven ability to research and fulfill diverse customer requests using various resources.

Excellent verbal and written communication skills in English.

Proficiency in local languages (Hindi and/or Marathi).

Demonstrated problem-solving skills and attention to detail.

Graduation in any discipline.

PreviousConciergeor luxurylifestyleexperience is a plus.

Flexible to work varied shifts based on program needs.

Open to limited travel for learning and development purposes.

We take care of our employees

• Medical coverage for employee
• Highly engaged and empowered work culture