Concierge Manager

Hilton Hotels; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Hilton Hotels in Bengaluru is seeking a Chief/Assistant Chief Concierge to oversee the concierge desk, manage VIP services, and coordinate requests across departments.

You will deliver memorable guest experiences, lead a team, and uphold Hilton's hospitality standards. The role requires strong leadership, English proficiency, and flexibility to work nights, weekends, and holidays. Join us to light up every guest stay with warmth and precision.

Qualifications

• Proven experience in a concierge or guest service role, hotel setting.
• Strong leadership and team management skills.
• Excellent knowledge of local attractions, dining, events and activities.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends and holidays.
• Familiarity with PMS and concierge systems preferred.

Responsibilities

• Delight our guests by responding promptly and professionally to inquiries and requests.
• Offer recommendations for dining, transportation, events, tours and local attractions.
• Coordinate special services for medical care, childcare, flowers and other personalized needs.
• Manage guest communications, messages, mail, packages and faxes.
• Support VIP guests with seamless registration and elevated service.
• Promote hotel offerings and programs to guests.

Skills

Leadership

Guest service excellence

English proficiency

Staff training

VIP handling

Tools

PMS systems

Concierge software

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone s day. When you join our Hotels team, that s exactly what you ll do every time you come to work! You will oversee the operations of the concierge desk, manage VIP services, and work closely with other departments to coordinate special requests. In this role, you will ensure the concierge team maintains the highest standards of service and professionalism. As a Chief / Assistant Chief Concierge , you re not just assisting guests with special requests and services - you re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in a concierge or guest service role, ideally in a hotel setting.
• Strong leadership and team management skills, with the ability to train and motivate staff.
• In-depth knowledge of local attractions, dining, events, and activities.
• Exceptional communication and interpersonal skills, with the ability to handle high-pressure situations and guest requests.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Familiarity with hotel property management systems (PMS) and concierge systems is preferred.

Here s what you ll do during a typical day:

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high-priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs