Lenskart | Optometrist | Jharkhand

Lenskart; Ranchi; On-site; INR 250,000 - 450,000; Full time

Job summary

Lenskart in Ranchi is seeking an optometrist who combines eye care with sales. You will perform eye checks, dispense lenses, and educate customers about vision solutions to enhance their experience.

The role emphasizes stock management, SOP adherence, and delivering high-quality service in a fast-paced retail clinic setting, with focus on customer satisfaction and sales targets.

Join a dynamic team and contribute to a seamless customer journey from eye examination to product pickup.

Qualifications

• Diploma in Optometry is the minimum qualification.
• Ability to build rapport and trust with customers.
• Strong communication and listening skills.
• Proactive ownership and customer-focused approach.

Responsibilities

• Greet walk-in customers and guide them to the clinic.
• Perform eye checks, dispense lenses and provide patient education.
• Drive sales while maintaining SOPs and store standards.
• Conduct stocktakes and ensure POS transactions are processed accurately.
• Maintain store cleanliness and product displays.
• Resolve customer concerns and manage returns to minimize loss.

Skills

Rapport building

Clear communication

Active listening

Multitasking

Customer orientation

Education

Diploma in Optometry

Job description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable.

He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the Customer focus Driving Net Promoter Score free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer hasFollowing the 12-step Optometry process at Lenskart, during the eye check-up Eye check-up & Sharing the prescription clearly and educating the customer about single vision and progressive dispensing lens while recommending the appropriate lens and/or frames Performing a quality check of the lenses fitted before handing over the product to the customer Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales Vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.Maintaining the store as per Lenskart standards, cleaning the frames and other equipment Store upkeep & regularly, and ensuring there is no deviation as per the SOP maintenance Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the storePersonal attributes & competencies Minimum qualification: Diploma in Optometry Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority