Leisure Travel Executive

Global Cruise Hub India Llp; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

Global Cruise Hub India LLP is seeking an International Cruise Consultant to promote and sell international cruise holidays to individuals, families, and travel partners. You will handle inquiries, craft proposals, and close sales with strong product knowledge and exceptional service.

The role requires 3+ years in cruise sales, with fluency in English and proficiency in booking systems, CRM, and MS Office. A full-time position based in Bangalore with growth potential and company incentives.

Qualifications

• Bachelor's Degree in Tourism, Hospitality, Business, or related field.
• Minimum 3 years of experience in cruise sales, international holidays, or travel consulting.
• Experience with international cruise bookings is preferred.

Responsibilities

• Generate sales through enquiries via digital channels and direct sales calls.
• Coordinate with international cruise suppliers and handle end-to-end reservations.
• Prepare quotations, proposals, and ensure timely payments and documentation.
• Upsell cabins, packages, and travel services to achieve targets.
• Maintain CRM records and update databases; provide post-sale support.

Skills

Cruise booking systems

CRM software

Microsoft Office

Email communication

Online reservation portals

Education

Bachelor's Degree in Tourism/ Hospitality/ Business

Job description

Job Description

Position: International Cruise Consultant
Company: Global Cruise Hub India LLP
Location: Bangalore
Department: Sales & Customer Experience
Employment Type: Full-time

Global Cruise Hub India LLP is a specialized cruise holiday company dedicated to providing exceptional cruise vacations across the world's leading cruise lines. We help travelers discover unforgettable experiences through personalized cruise planning, expert guidance, and world-class customer service.

Position Summary

The International Cruise Consultant is responsible for promoting and selling international cruise holidays to individual travelers, families, corporate clients, and travel partners. The role requires in-depth product knowledge in cruise holidays, excellent communication skills, consultative selling abilities, and exceptional customer service from inquiry through post-travel support.

Key Responsibilities

Sales & Business Development

• Generate sales through enquiries using Digital Marketing, Social Media channels and direct sales calls.
• Identify customer travel preferences and recommend suitable cruise vacations.
• Prepare customized cruise holiday proposals and quotations.
• Achieve monthly and annual sales targets.
• Upsell cabins, beverage packages, shore excursions, insurance, flights, hotels, and transfers.
• Build long-term relationships with repeat clients.
• Generate referrals through exceptional customer service.

Customer Consultation

• Understand clients' travel requirements, budgets, and expectations.
• Explain cruise itineraries, destinations, ships, onboard facilities, and cabin categories.
• Recommend the most suitable cruise line based on customer profiles.
• Provide destination knowledge and travel advice.
• Assist customers in comparing various cruise options.

Booking & Reservations

• Handle end-to-end cruise reservations.
• Coordinate with international cruise suppliers.
• Confirm bookings and issue invoices.
• Ensure timely collection of payments.
• Monitor booking deadlines, final payments, and documentation.
• Assist with cancellations, amendments, and rebooking.

Documentation

• Guide customers regarding:
  • Passport validity
  • Visa requirements
  • Travel insurance
  • Immigration regulations
  • Health declarations
  • Cruise check-in procedures
• Ensure all travel documents are complete before departure.

Customer Service

• Maintain regular communication before departure.
• Resolve customer concerns professionally.
• Coordinate with cruise lines for special requests including:
  • Honeymoon arrangements
  • Anniversary celebrations
  • Birthday events
  • Accessibility requirements
  • Dietary requests
• Provide post-cruise follow-up to obtain customer feedback.

Supplier Coordination

• Liaise with international cruise lines and destination partners.
• Maintain updated knowledge of:
  • New ships
  • Promotions
  • Seasonal offers
  • Fleet updates
  • Route changes
• Attend supplier webinars and training sessions.

Product Knowledge

Maintain expert knowledge of major cruise brands including:

• Royal Caribbean International
• Celebrity Cruises
• Norwegian Cruise Line
• MSC Cruises
• Costa Cruises
• Princess Cruises
• Holland America Line
• Cunard
• Disney Cruise Line
• Silversea Cruises
• Regent Seven Seas Cruises
• Oceania Cruises
• Viking Cruises

Stay informed about:

• Worldwide cruise destinations
• River cruises
• Expedition cruises
• Luxury cruises
• Family cruises
• World cruises

Administrative Responsibilities

• Maintain accurate CRM records.
• Update customer databases.
• Prepare daily sales reports.
• Follow company SOPs.
• Ensure compliance with company policies.

Required Qualifications

• Bachelor's Degree in Tourism, Hospitality, Business, or related field.
• Minimum 3 years of experience in cruise sales, international holidays, or travel consulting.
• Experience with international cruise bookings is preferred.
• Strong understanding of global travel regulations.

Required Skills

Technical Skills

• Cruise booking systems
• CRM software
• Microsoft Office (Word, Excel, Outlook)
• Email communication
• Online reservation portals

Sales Skills

• Consultative selling
• Negotiation
• Closing sales
• Upselling
• Relationship management

Communication Skills

• Excellent spoken and written English.
• Strong interpersonal skills.
• Professional telephone etiquette.
• Presentation skills.

Knowledge of additional languages is an advantage.

Personal Attributes

• Customer-focused attitude
• Passion for travel
• Positive personality
• Self-motivated
• Detail-oriented
• Organized
• Team player
• Ability to work under pressure
• Willingness to learn continuously

Key Performance Indicators (KPIs)

• Monthly sales revenue achieved
• Number of cruise bookings
• Conversion rate from enquiries to bookings
• Average booking value
• Customer satisfaction score
• Repeat customer ratio
• Referral business generated
• Accuracy of documentation
• Timely completion of bookings

Working Hours

• Six-day work week.
• Flexibility to support clients outside regular business hours when required.
• Availability during weekends and public holidays during peak travel seasons.

Compensation & Benefits

• Competitive fixed salary.
• Attractive sales incentives.
• Performance-based bonuses.
• Training and certification from leading cruise lines.
• Opportunities for familiarization (FAM) trips.
• Career growth within Global Cruise Hub India LLP.