Holiday Sales Expert

CIEL HR; Kerala; On-site; INR 300,000 - 600,000; Full time

Job summary

CIEL HR in India is seeking a Cruise Sales Executive to convert leads into bookings through strategic sales conversations. You will tailor cruise experiences based on client preferences and maintain high-net-worth client relationships to drive bookings.

You will also manage CRM records, stay updated on itineraries, and collaborate with cross-functional teams to ensure a smooth booking journey, including premium cabin upsells and onboard services.

Qualifications

• Proven track record in luxury sales or premium travel.
• Strong communication and negotiation skills.
• Experience with CRM platforms.

Responsibilities

• Convert leads into bookings through sales conversations.
• Recommend personalized cruise packages based on customer requirements.
• Upsell premium cabins, dining, spa, and onboard services.
• Maintain CRM records and track sales performance.
• Handle high-net-worth clients with a customer-first approach.
• Ensure seamless end-to-end booking journey.
• Stay updated on cruise itineraries, offers, and promotions.

Skills

Lead conversion

Upselling

CRM tools

Communication

Negotiation

Customer engagement

Job description

Preferred candidate profile

Role & responsibilities

Key Responsibilities*

• Convert leads into bookings through effective sales conversations.
• Recommend personalized cruise packages based on customer requirements.
• Upsell premium cabins, suite experiences, dining, spa, and onboard services.
• Manage customer interactions professionally and ensure a seamless booking journey.
• Handle high-net-worth clients with a customer-first approach.
• Maintain CRM records and track sales performance.
• Stay updated on cruise itineraries, offers, and promotions.

Preferred candidate profile

Key Skills*

• Strong lead conversion and upselling skills.
• Excellent communication and negotiation abilities.
• Professional call handling and email etiquette.
• Experience in luxury sales, hospitality, travel, or premium holiday sales.
• Proficiency in CRM tools and sales tracking.
• Strong customer engagement and follow-up skills.