Learning Operations Associate Manager

Accenture; Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Accenture is seeking a Learning Operations Associate Manager in Bengaluru, India to oversee end-to-end Talent HR services for client accounts, ensuring stable operations, SLA adherence, and high-quality delivery across HR towers. You will supervise teams, manage client interactions, and drive continuous improvement.

The role requires 10–14 years of experience in HR/THR operations, strong reporting skills, and readiness for Australian shift timings.

Qualifications

• Knowledge of HR operations and service delivery governance, SLA/KPI tracking.
• Experience in managing delivery with teams and client interactions.
• Proficient in MS Office and producing management reports.

Responsibilities

• Manage day-to-day delivery for THR processes and ensure SLAs and OLAs are met.
• Lead and supervise delivery teams including allocation and quality control.
• Monitor performance dashboards and support governance reporting.
• Identify issues, perform root-cause analysis, and drive improvements.
• Coordinate with transition, automation, and tech teams to stabilize delivery.
• Support basic financial tracking and forecasting inputs.
• Ensure compliance with data privacy and client requirements.

Skills

HR operations

Service delivery

SLA/KPI tracking

Team supervision

Client interaction

Issue resolution

Data reporting

Excel

PowerPoint

Word

Email writing

Salesforce

ServiceNow

SuccessFactors

EC Recruiting

Analytics tools

Education

Any Graduation

Tools

Salesforce

ServiceNow

SuccessFactors

EC Recruiting

Job description

Skill required:

Talent Development - Learning Operations

Designation:

Learning Operations Associate Manager

Qualifications:

Any Graduation

Years of Experience:

10 to 14 years

Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Songall powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries.

What would you do

The Associate Manager THR supports end-to-end delivery of Talent HR services for assigned client accounts, ensuring day-to-day operational stability, SLA adherence, and high-quality service delivery across in-scope THR towers (Employee Services, Payroll admin,Talent Acquisition, Learning, Performance, Data Reporting, and enabling HR operations). The role works under the guidance of a Service Delivery Manager or Senior Manager and is accountable for managing defined process areas, teams, and client interactions within a global delivery model. Skills RequiredHR or THR operations and service delivery management SLA or KPI tracking and operational governance Team supervision and performance management Client interaction and issue management Key accountability includes managing daily operations, monitoring performance, handling escalations, supporting service governance, and driving continuous improvement initiatives to enhance efficiency, compliance, and employee experience. Additional Requirement - Must be open to Australian shift timings: (9 am to 5 pm) Australian time

What are we looking for

Success factor experienceHighMS OfficeAdvanced (Excel, PowerPoint, Word - operational and management reporting)Email Writing SkillsVery Good - clear, structured, and professional communicationApplication KnowledgeHR Case Management tools (example Salesforce ServiceNow case mgm ticketing system), HCM platforms (SuccessFactors EC Recruiting modules), Reporting Analytics tools

Roles and Responsibilities:

• Manage day-to-day delivery for assigned THR processes or towers, ensuring adherence to SOW, SLAs, OLAs, and operational commitments.
• Support client-facing service delivery activities including operational reviews, performance discussions, and issue resolution.
• Lead and supervise delivery teams (team leads, SMEs, analysts), including work allocation, productivity tracking, and quality management.
• Monitor SLA or KPI performance, prepare operational dashboards, and support weekly or monthly service governance reporting.
• Identify, track, and resolve operational issues and escalations; perform root cause analysis and corrective actions.
• Drive continuous improvement initiatives such as process standardization, documentation, automation support, and productivity improvements.
• Ensure compliance with data privacy, security, statutory, and client-specific requirements for assigned processes and geographies.
• Coordinate with transition, transformation, automation, and technology teams (example Salesforce, SuccessFactors) to support stable delivery and enhancements.
• Support basic financial tracking including effort management, productivity reporting, and input to forecasting.
• Contribute ideas and insights to improve service quality, employee experience, and operational effectiveness.
• Continuous improvement and process optimization Strong understanding of HR processes and employee lifecycle Collaboration in global delivery models.

Shift Timing

Candidates should be flexible with their work window and willing to support Australian shift timings in alignment with client operating hours)

Qualification

Any Graduation