Associate Manager - Learning Operations

Accenture India Private Limited; Bengaluru; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

Accenture is seeking a Learning Operations Associate Manager in Bengaluru to lead end-to-end delivery of Talent & HR services for client accounts, ensuring SLA adherence, operational stability, and high-quality service across Employee Services, Payroll, Learning, and data reporting.

You will supervise delivery teams, handle escalations, drive continuous improvement, and participate in governance reviews, with flexibility to Australian shift timings; experience with Salesforce, ServiceNow, and

Qualifications

• HR operations and service delivery management experience required.
• SLA/KPI tracking and operational governance experience.
• Team supervision and performance management experience.
• Client interaction and issue resolution experience.
• Experience with HRIS/tools such as Salesforce and ServiceNow; Knowledge of SuccessFactors modules.

Responsibilities

• Manage day-to-day delivery for THR processes, ensuring SLA adherence and OLA compliance.
• Support client-facing service delivery activities including governance reviews and performance discussions.
• Lead and supervise delivery teams, allocate work, track productivity, and ensure quality.
• Monitor KPIs, prepare dashboards, and support governance reporting.
• Identify issues, perform root cause analysis, and drive continuous improvement.

Skills

HR operations

Service delivery management

Team supervision

Client interaction

Email writing

Communication

MS Office

Excel

PowerPoint

Reporting & Analytics

Education

Graduation

Tools

Salesforce

ServiceNow

SuccessFactors EC

Recruiting modules

Job description

Learning Operations Associate Manager

Skill required: Talent Development - Learning Operations Designation: Learning Operations Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• The Associate Manager THR supports end-to-end delivery of Talent & HR services for assigned client accounts, ensuring day-to-day operational stability, SLA adherence, and high-quality service delivery across in-scope THR towers (Employee Services, Payroll admin,Talent Acquisition, Learning, Performance, Data & Reporting, and enabling HR operations).
• The role works under the guidance of a Service Delivery Manager or Senior Manager and is accountable for managing defined process areas, teams, and client interactions within a global delivery model.
• Skills Required
• HR or THR operations and service delivery management
• SLA or KPI tracking and operational governance
• Team supervision and performance management
• Client interaction and issue management
• Key accountability includes managing daily operations, monitoring performance, handling escalations, supporting service governance, and driving continuous improvement initiatives to enhance efficiency, compliance, and employee experience.
• Additional Requirement - Must be open to Australian shift timings: (9 am to 5 pm) Australian time

What are we looking for?

• Success factor experience
• High
• MS Office
• Advanced (Excel, PowerPoint, Word - operational and management reporting)
• Email Writing Skills
• Very Good - clear, structured, and professional communication
• Application Knowledge
• HR Case Management tools (example Salesforce & ServiceNow case mgm ticketing system)
• HCM platforms (SuccessFactors EC & Recruiting modules)
• Reporting & Analytics tools

Roles and Responsibilities

• Manage day-to-day delivery for assigned THR processes or towers, ensuring adherence to SOW, SLAs, OLAs, and operational commitments.
• Support client-facing service delivery activities including operational reviews, performance discussions, and issue resolution.
• Lead and supervise delivery teams (team leads, SMEs, analysts), including work allocation, productivity tracking, and quality management.
• Monitor SLA or KPI performance, prepare operational dashboards, and support weekly or monthly service governance reporting.
• Identify, track, and resolve operational issues and escalations; perform root cause analysis and corrective actions.
• Drive continuous improvement initiatives such as process standardization, documentation, automation support, and productivity improvements.
• Ensure compliance with data privacy, security, statutory, and client-specific requirements for assigned processes and geographies.
• Coordinate with transition, transformation, automation, and technology teams (example Salesforce, SuccessFactors) to support stable delivery and enhancements.
• Support basic financial tracking including effort management, productivity reporting, and input to forecasting.
• Contribute ideas and insights to improve service quality, employee experience, and operational effectiveness.

Continuous improvement and process optimization

• Strong understanding of HR processes and employee lifecycle
• Collaboration in global delivery models.

Shift Timing

• Candidates should be flexible with their work window and willing to support Australian shift timings in alignment with client operating hours)