HR Service Delivery Senior Analyst

Accenture in India; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Accenture in India invites an HR Service Delivery Senior Analyst to manage employee data and drive operational excellence within a regional team in Bengaluru.

You will lead changes in HR processes, mentor staff, and coordinate with local HR partners to resolve issues, while maintaining data accuracy and service levels for Australian clientele in the retail sector.

Qualifications

• 5–8 years of HR experience
• 2+ years of people management experience
• Knowledge of HR data management processes
• Experience with SuccessFactors Recruiting
• Proficient in MS Office and Excel

Responsibilities

• Lead a team in HR data management and processes
• Apply Operational Excellence practices
• Support Australian clients in the retail sector
• Liaise with HR teams on critical issues
• Ensure clear metrics and reporting
• Train regional teams and onboard new members
• Manage process controls, continuity plans
• Drive process improvement and issue resolution

Skills

People management

Operational Excellence

HR domain knowledge

MS Office

Excel

Communication skills

Education

Graduation (Any)

Tools

SuccessFactors Recruiting

Microsoft Office

Job description

Skill required: Workforce Data Admin - HR Service Delivery

Designation: HR Service Delivery Senior Analyst

Qualifications:Any Graduation

Years of Experience:5 to 8 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• This Role involves deeper understanding of the Employee & Org Data Mgmt Process & Leveraging expertise to solve specific problems pertaining to Workforce data Management. Manages and leads a team of employees. Provides help to management, including hiring and training, and keeps management updated on team performance. Communicates concerns and policies among management and team member
• Proficient with Operational Excellence Practices
• Experience supporting Australian clients, with specific exposure to the supermarket and retail sector
• Knowledge of SuccessFactors Recruiting module
• Retain talent and establish growth path for valued resources. Liaise with local Human Resources Team on critical issues
• At least 6+ years of HR Experience and 2 years of people management experience
• Employee Workforce administration experience ( Job changes, exits, leave of absence etc) is required
• HR Domain certification and strong MS Office and Excel skills What are we looking for?
• Conduct or Support Training for regional teams and on-board new team members on all areas of HRO operations and including: Controls & Compliance, Business Continuity Plans, process analysis and customer service.
• Ensure team is aware of their Goals and how their performance will be evaluated. Ensure that teams are able to explain the process.
• Escalation and resolution point for team members with regards to people related queries. Liaise with local Human Resources Team on critical issues. Roles and Responsibilities:
• Responsible for repeatable, predictable and measurable operations which includes but is not limited to the following:
• 1. In-depth understanding of HRO processes supported by Accenture Drives activities to meet requirements (example timelines, quality, and costs) & does whatever is needed to complete the task on time and error free.
• 2. Drive Operational Excellence within Team and support OE Focal. Liaise with Operational Excellence Team as required.
• 3. Raises relevant quality and or scope issues which may impact delivery and streamlines decision-making processes where possible.
• 4. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics example SLA, OLA, KPI. Liaise with Service Management Team on reporting performance measures to the Client.
• 5. Ensure that Business Continuity and Disaster Recovery Plans are up to date and tested periodically. Liaise with BCM Team and Local IT on Testing..
• 6. Assist Team with performing Root Cause Analysis on issues faced and suggest appropriate corrective and preventive actions.
• 7. Support in Knowledge Transfer of any process or client and acquires in depth knowledge of process, as required.
• 9. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date.
• 10. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
• 11. Must read, understand and analyze client process as per the business rules. Should become a People relations process expert within first 4 months.
• 12 Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments.