Learning And Development Specialist

Capgemini; Chennai District; Sur place; INR 420 000 - 540 000; Plein temps

Résumé du poste

Capgemini in Chennai seeks an L&D professional to manage training administration, commitments, invoicing, and client reporting within contracts.

You will collaborate with procurement, finance, and delivery teams, with SAP SuccessFactors Learning knowledge considered an advantage.

Qualifications

• Experience in training management or contract administration.
• Ability to gather and finalize commitments with stakeholders.
• Strong written and verbal communication skills.

Responsabilités

• Gather and finalize commitments (amounts, licenses, vouchers, training products) to meet thresholds.
• Monitor progress and provide status reports to the Contract Management team.
• Raise iSOWs and POs for contracts.
• Coordinate with Procurement and Finance to finalize contracts.
• Administer licenses and learning credits per agreements.
• Maintain contract documentation and reporting.
• Handle invoicing and internal charging.
• Communicate with client counterparts and build relationships.
• Improve client satisfaction and team efficiency.
• Knowledge sharing and team coordination.

Connaissances

Stakeholder management

Contract management

Client communication

Reporting

Team collaboration

Invoicing

Outils

SAP SuccessFactors Learning

Description du poste

Given your work experience, we believe it would be a great opportunity for you to progress in your career at Capgemini.

Learn to Perform

Location: Chennai

Experience: 1 - 5 Years

• Works with designated stakeholders to gather and finalize commitments (amounts, licenses, vouchers, and learning credits, other training products) to meet contractual thresholds.
• Monitors progress toward reaching commitment thresholds and provides status reporting to Contract Management core team.
• Raises iSOWs for regional commitments; raises PO for signed off contracts
• Cooperates with Procurement and Finance teams to finalize contracts.
• Allots licenses/amounts/vouchers/learning credits etc. per finalized regional commitments.
• Works with and escalates issues to L&D contract owners as needed.
• Maintains related process documentation and procedures (updates if required).
• Maintains additional purchase of licenses or vouchers or any other products under the contract.
• Maintains day-to-day administration of implemented contracts (license distribution and tracking the usage, reporting, resolving minor issues, re-directing queries to proper sources, etc.
• Maintains collaborative relationships with vendors and internal stakeholders.
• Reporting.
• Invoicing.
• Initiate and monitor processing of external invoices and process internal charging.
• Handle regular communication with the Client counterparts and build relationship with them for the future delivery.
• Continually seek out ways to improve Client satisfaction.
• Build the positive and supportive team culture and help team to improve efficiency.
• Knowledge of SAP Success Factors Learning would be an advantage.
• Demonstrate expertise in managing both internal and external clients.
• Handle client communication and reporting.
• Complete assigned ticket within the deadline.
• Exhibit strong problem-solving and business acumen skills.
• Demonstrate advanced proficiency in written and verbal communication skills.
• Handle the client communication and client Reporting part.
• Handle the complex problem raised by client and provide solution.
• Responsible for timely and accurate processing of end to end training management, employee requests according to the project deadlines
• Provide expected quality of deliverables.
• Interaction with Client daily via phone and email, work on resolving L&D related issues, cooperate with other delivery team members, and ensure that the documentation is up to date.
• The role purpose is also to ensure knowledge sharing with other team members and work coordination in the team.
• Strong Analytical skills for the reporting.
• Technology troubleshooting skills.
• Team Management skills